Dial-up Networking Stops Responding While Initializing the Modem

• Microsoft Internet Explorer version 4.0 for Windows 95
• Microsoft Windows 95 OEM Service Release versions 2, 2.1

SYMPTOMS

When you try to make a Dial-Up Networking connection, the connection attempt may appear to stop responding (hang).

CAUSE

This problem can occur if the View Details option is enabled in Dial-Up Networking and you have installed the Windows Desktop Update component with Internet Explorer 4.0.

RESOLUTION

To work around this problem, start the Dial-Up Networking connection using a shortcut, disable the View Details option in Dial-Up Networking, or uninstall the Windows Desktop Update component.

Start the Dial-Up Networking Connection Using a Shortcut

1. Create a shortcut for the Dial-Up Networking connection, and copy it to a new location.

2. Start the Dial-Up Networking connection using the new shortcut.

Disable the View Details Option in Dial-Up Networking

1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.

2. Click the View menu, click Details.

Uninstall the Windows Desktop Update

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. On the Install/Uninstall tab, click Internet Explorer 4.0, and then click Add/Remove.

4. In the Internet Explorer 4.0 Active Setup dialog box, click "Remove the Windows Desktop Update component, but keep the Internet Explorer 4.0 Web browser."

5. Click OK.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Internet Explorer version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

For information about installing Internet Explorer or additional Internet Explorer 4.0 components, see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q171229
   TITLE     : How to Add and Remove Internet Explorer 4.0 Components

   ARTICLE-ID: Q170993
   TITLE     : How to Install Internet Explorer and Troubleshoot Setup
               Problems