Cannot Install Internet Explorer 4.0 After Download

Last reviewed: November 26, 1997
Article ID: Q174806

The information in this article applies to:

Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

When you attempt to install Internet Explorer, you may receive the following error message:

   The Internet Explorer files on your computer are not the correct files
   for your operating system. To continue, you must download the correct
   files from the Internet.

   Do you want to continue?

If you click Yes, Internet Explorer continues with Active Setup and attempts to download the appropriate files from the Internet.

NOTE: You must be connected to the Internet for the download to continue.

If you click No, Active Setup quits.

CAUSE

You are attempting to install Internet Explorer from installation files that were downloaded using an operating system different from the one that you are currently running. For example, you are attempting to install Internet Explorer on a Windows 95-based computer, but the files were downloaded from a Windows NT 4.0-based computer.

RESOLUTION

To resolve this issue, use any of the following methods:

Download the installation files using the operating system in which you intend to install Internet Explorer.
Download the installation files for both operating systems in one session. For information about how to download the Internet Explorer installation files for both Windows 95 and Windows NT 4.0 in one session, please see the following article in the Microsoft Knowledge Base:
```
      ARTICLE-ID: Q174680
      TITLE     : Downloading Internet Explorer for Windows 95 and Windows
                  NT 4.0
```

MORE INFORMATION

Active Setup determines the version of the operating system running and automatically downloads the files appropriate for that operating system. Because the downloaded files are unique to the operating system, you cannot download the Internet Explorer installation files using one operating system and then install Internet Explorer in another operating system.

Additional query words: 4.00
Keywords : kberrmsg kbsetup msient msiew95
Platform : WINDOWS winnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 26, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.