The information in this article applies to:
- Microsoft Windows 95
- Microsoft Internet Explorer version 4.0 for Windows 95
- Microsoft Outlook 97
- Microsoft Exchange Windows 95 client, versions 4.0 and 5.0
- Microsoft Exchange Windows NT client, versions 4.0 and 5.0
SYMPTOMS
When you quit Exchange with Microsoft Fax running, you may receive one of
the following error messages:
- Exchng32 caused an invalid page fault in module AWFXCG32.DLL at
<address>.
- Exchng32 caused an invalid page fault in module KERNEL32.DLL at
<address>.
This issue can also occur when you quit Outlook with Microsoft Fax
running. In this case, you may receive the following error message:
OUTLOOK caused an invalid page fault in module AWFXCG32.DLL at
<address>.
CAUSE
This error message can occur when the Awfxcg32.dll file included with
Internet Explorer 4.0 was either not installed or was replaced by an
earlier version (this can occur if you remove and reinstall the Microsoft
Fax Service).
RESOLUTION
To resolve this issue, replace the Awfxcg32.dll file on your computer with
the updated version included in Internet Explorer 4.0. To do so, use one
of the following methods:
Method 1
Extract a copy of the Awfxcg32.dll file from the Internet Explorer 4.0
cabinet files. To do this, follow these steps:
- Click Start, point to Programs, and then click MS-DOS Prompt.
- Type "cd\" (without quotation marks), and then press ENTER.
- Type the following line at the command prompt, and then press ENTER
extract <drive>:<path>\ie4_s2.cab ie4_2.cab /l <drive2>:<path2>
where <drive> is the drive letter in which the Internet Explorer 4.0
Setup files are located, <path> is the path to the folder in which the
Internet Explorer 4.0 Setup files are located, <drive2> is the drive in
which to extract the Ie4_2.cab file to, and <path2> is the location in
which to extract the Ie4_2.cab file to. For example:
extract c:\intern~1.0se\ie4_s2.cab ie4_2.cab /l c:\intern~1.0se
- Type the following line at the command prompt, and then press ENTER
extract <drive>:<path>\ie4_2.cab awfxcg32.dll /l <drive2>:<path2>
where <drive> is the drive letter in which the IE4_2.cab is located,
<path> is the path to the folder in which the IE4_2.cab is located,
<drive2> is the drive in which Windows is installed on, and <path2> is
the location of the Windows\System folder. For example:
extract c:\intern~1.0se\ie4_2.cab awfxcg32.dll /l c:\windows\system
- Type "exit" (without quotation marks), and then press ENTER.
- Restart your computer.
For more information about using the Extract tool, see the following
article in the Microsoft Knowledge Base:
ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files
Method 2
Reinstall Internet Explorer 4.0. For additional information, please see
the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q170993
TITLE : How to Install Internet Explorer and Troubleshoot Setup
Problems
Keywords : kberrmsg exchange msiew95 osr2 win95
Version : WINDOWS:4.0,95
Platform : WINDOWS
Hardware : x86