HTML Code May Be Printed Instead of Web Page or Message

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0
• Microsoft Outlook Express version 4.0 for Windows 95
• Microsoft Outlook Express version 4.0 for Windows NT 4.0

SYMPTOMS

When you try to print a Web page using Internet Explorer or a Hypertext Markup Language (HTML) message using Outlook Express, HTML source code may be printed instead of the Web page or message you are viewing.

CAUSE

This problem can occur if temporary files (.tmp) are associated with a text editor (such as Notepad).

RESOLUTION

To work around this problem, follow these steps:

1. Click Start, point to Programs, and then click Windows Explorer.

2. On the View menu, click Folder Options, and then click the File Types tab.

3. In the Registered File Types box, click Temporary Files or TMP Files.

4. Click Remove, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in Internet Explorer 4.0 and Outlook Express 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

When you print a Web page using Internet Explorer 4.0 or an HTML message using Outlook Express, it is saved as a temporary file before it is printed. If temporary files are associated with a text editor (such as Notepad), Internet Explorer 4.0 or Outlook Express may mistake these files for plain text files and print the HTML code of the Web page or message you are viewing.