The information in this article applies to:
- Microsoft Internet Explorer version 4.0 for Windows 95
SYMPTOMS
When you try to open a folder on your computer, you may receive one of the
following error messages:
- A fatal exception OE has occurred at 0137:BFF9A3C0
- A fatal exception OE has occurred at 0137:BFF9A07C
You may also receive one of these error messages when you start your
computer.
CAUSE
This behavior can occur if you install a program that creates a shortcut
for a Web address, and the shortcut is associated with an icon that does
not exist. This icon is not the default icon associated with a shortcut
for a Web address. For example, if a program installs a shortcut for a Web
address in your Favorites folder, it is assigned a company logo icon, but
the icon file may not be installed. When you start your computer, Windows
95 reads the Favorites folder, cannot find the icon file for the shortcut,
and generates the error message.
Note that this problem occurs only if you are not running the Windows
Desktop Update. This behavior also occurs in Safe mode.
RESOLUTION
To resolve this behavior, follow these steps:
- Restart your computer. When you see the "Starting Windows 95" message,
press the F8 key, then choose Command Prompt Only from the Startup
menu.
- Type the following line, and then press ENTER
cd <windows>
where <windows> is your Windows folder.
- Type the following line, and then press ENTER:
edit system.ini
- Locate the following line in the System.ini file:
shell=
- Change the "shell=" line to read:
shell=progman.exe
- Save and then close the System.ini file.
- Restart the computer. Windows 95 starts with the Program Manager shell.
- On the File menu, click Run. Type the following line in the Command
Line box, and then click OK:
c:\
- If the error message occurs when you start your computer, the shortcut
is located in a folder in the Start Menu folder. If the error message
does not occur when you start your computer, skip to step 11.
- Double-click the Windows folder, double-click the Start Menu folder,
and then double-click the Programs folder.
- Double-click each folder until you receive the error message. The
folder that generates the error message contains the invalid shortcut.
Note the name of the folder that generates the error message.
- Restart the computer.
- Double-click MS-DOS Prompt, type the following line, and then press
ENTER
cd\<folder>
where <folder> is the folder containing the invalid shortcut.
For example, if the shortcut is installed in the MyProgram folder in
the Programs folder, type the following line, and then press ENTER:
cd\windows\startm~1\programs\myprogram
Note that Startm~1 is the short name for the Start Menu folder. At a
command prompt, each folder is displayed with a short (8.3) name on the
left and a long file name on the right.
- Type the following line, and then press ENTER:
ren *.url *.xxx
NOTE: This step renames every Web address shortcut in this folder with
an .xxx extension.
- To isolate which shortcut is responsible for the error message, rename
each shortcut with the .url extension until the error message reoccurs.
Note the name of the file and delete that file.
- If necessary, rename other shortcuts with the original .url extension.
To do so, type the following line, and then press ENTER:
ren *.xxx *.url
- Repeat steps 2-6.In step 5, change the "shell=" line to read:
shell=explorer.exe
- Type "exit" (without quotation marks), and then press ENTER.
- Restart your computer.
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