Active Channel May Not Be Displayed Properly or at All

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

When you attempt to view an Active Channel, the channel may not be displayed properly or you may receive the following error message:

   There was an error reading this channel. This is probably due to
   a problem in how the channel is authored.

   To see more details click here.

   The following CDF parsing error occurred on line <n>:
   Found <code> when expecting recognized character encoding.

CAUSE

This behavior can occur if the Active Channel you are trying to view uses a language that is not installed on your computer.

RESOLUTION

To resolve this behavior, install support for the appropriate language. To do so, follow these steps:

1. In Internet Explorer, click Product Updates on the Help menu. This loads the Internet Explorer 4.0 Component Download Web page.

2. Click Yes when you receive the following prompt:

         Active Setup is about to determine what internet components are
         installed on your computer. Is this OK?
   

3. Under Multi-Language Support, click the check box for the appropriate language to select it, and then click Next.

4. In the list of download sites, click a site, and then click Install Now.

1. Load the Active Channel using either of the following methods:

       - Click the channel on the Channel bar.
   

       - In Internet Explorer or My Computer, point to Channels on the
         Favorites menu, and then click the channel you want.
   

2. Right-click the Active Channel page in Internet Explorer, point to Language, and then click the language you installed. The next time you view the Active Channel, it is displayed using the appropriate language.

MORE INFORMATION

You can use character sets to use the English-language version of Internet Explorer to view international-language Web pages. Internet Explorer includes support for the following character sets:

• Traditional Chinese
• Simplified Chinese
• Japanese
• Korean
• Pan-European