Err Msg: TCP/IP Virtual Circuit Was Reset by the Remote Side

 Last reviewed: November 19, 1997
Article ID: Q176997
The information in this article applies to:
  • Microsoft Internet Explorer version 4.0 for Windows 95

SYMPTOMS

When you attempt to connect to your Internet service provider (ISP), you may receive one of the following error messages:

  • TCP/IP virtual circuit was reset by the remote side
  • TCP/IP Lost connection, Network subsystem was reset by the host
  • Modem was reset by host

CAUSE

This behavior can occur with some ISPs when Internet Explorer attempts to automatically connect with the "Connect to the Internet using a modem" option.

RESOLUTION

To work around this behavior, manually connect to your ISP and then start Internet Explorer. To configure Internet Explorer to use this method, follow these steps:

  1. In Internet Explorer, click Internet Options on the View menu.

  2. Click the Connection tab, and then click "Connect to the Internet using a local area network."

  3. Click OK, and then quit Internet Explorer.

To manually connect to your ISP and then start Internet Explorer, follow these steps:

  1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.

  2. Double-click the Dial-Up Networking connection for your ISP.

  3. When you are connected to your ISP, click Start, point to Programs, point to Internet Explorer, and then click Internet Explorer.

Additional query words: site 4.00
Keywords : kbenv kberrmsg msiew95
Version : WINDOWS:4.0
Platform : WINDOWS

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Last reviewed: November 19, 1997
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