Err Msg: Internet Explorer Cannot Open the Internet Site...

• Microsoft Internet Explorer versions 3.0, 3.01, 3.02, 4.0, 4.01 for Windows 95

SYMPTOMS

When you attempt to connect to a Web site using Internet Explorer, you may receive the following error message:

   Internet Explorer cannot open the Internet site <address>.
   The connection to the server was reset.

CAUSE

This error message can occur if you are using the NetManage Transmission Control Protocol/Internet Protocol (TCP/IP) to connect to the Internet.

RESOLUTION

To resolve this behavior, remove the NetManage TCP/IP protocol from your computer, and then install the Microsoft TCP/IP protocol.

For information about how to remove the NetManage TCP/IP protocol, contact NetManage.

For information about how to install and configure the Microsoft TCP/IP protocol in Windows 95, please see the "How to Install the TCP/IP Protocol" section in following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q138789
   TITLE     : How to Connect to the Internet in Windows 95

MORE INFORMATION

You may also receive the error message if you use the Trumpet Winsock Point-to-Point Protocol (PPP). For information about how to remove Trumpet Winsock PPP from your computer, contact Trumpet.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.