Internet Explorer Stops Responding After Changes Are Made

 Last reviewed: December 4, 1997
Article ID: Q177583
The information in this article applies to:
  • Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0

SYMPTOMS

When you make a change in the Internet Options dialog box and then click Apply or OK, Internet Explorer may stop responding (hang).

CAUSE

This issue can occur if WinGate 2.0e Proxy Server is installed and running on your computer.

RESOLUTION

To resolve this issue, use one of the following methods:

  • Quit WinGate 2.0e Proxy Server before you make a change in the Internet Options dialog box. To do so, follow these steps:

    1. Click Start, point to Settings, and then click Control Panel.

    2. Double-click Services.

    3. Click Qbik WinGate Engine Service.

    4. Click Stop, and then click OK.

  • Consult your software manufacturer about a possible software upgrade.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

WinGate 2.0e is manufactured by Qbik New Zealand Limited.

For addtional information, please see the following articles in the Microsoft Knowledge Base: 

   ARTICLE-ID : Q139546
   TITLE      : Troubleshooting Internet Explorer and Proxy Servers

   ARTICLE-ID : Q153967
   TITLE      : Internet Explorer Err Msg: Could Not Open...
The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 

Keywords          : kb3rdparty msient
Version           : WINDOWS:4.0,4.01
Platform          : WINDOWS

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Last reviewed: December 4, 1997
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