Clicking OK in About Internet Explorer Causes Error Message

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     This article discusses a Beta release of a Microsoft
     product. The information in this article is provided as-is
     and is subject to change without notice.

     No formal product support is available from Microsoft for
     this Beta product. For information about obtaining support
     for a Beta release, please see the documentation included
     with the Beta product files, or check the Web location
     from which you downloaded the release.

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The information in this article applies to:

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
• Microsoft Internet Explorer versions 4.0, 4.01 for Windows NT 4.0
• Microsoft Internet Explorer Plus 4.0
• Microsoft Windows 98

SYMPTOMS

When you click About Internet Explorer on the Help menu, you may receive the following error message:

Windows 95

   This program has performed an illegal operation
   and will be shut down.

   If the problem persists, contact the program
   vendor.

   EXPLORER caused an invalid page fault in
   module MSHTML.DLL at <address>

Windows NT

   An application error has occurred and an application error log is being
   generated.

   explorer.exe
   Exception: access violation (0xc0000005), Address: <address>

CAUSE

This behavior can occur if you click OK without releasing the mouse button and you then right-click the globe graphic in the upper-left corner of the dialog box.

STATUS

Microsoft has confirmed this to be a problem in the products listed above. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.