Customized Changes to Web Page Not Saved

• Microsoft Internet Explorer versions 3.02, 4.0, 4.01 for Windows 95
• Microsoft Internet Explorer versions 3.03, 4.0 for Windows 3.1

SYMPTOMS

When you customize a Web page, the changes may not be displayed when you refresh the Web page or restart Internet Explorer.

CAUSE

This behavior can occur if either of the following conditions exists:

• Internet Explorer is configured not to receive cookies.
• The cookie for the page you are customizing is damaged.

RESOLUTION

To resolve this issue, use the appropiate method:

Configure Internet Explorer to Accept Cookies

To configure Internet Explorer to accept cookies, follow these steps:

1. Start Internet Explorer.

2. On the View menu, click Options or Internet Options, and then click the Advanced tab.

3. Click Prompt Before Accepting Cookies or Always Accept Cookies.

   NOTE: If you click Prompt Before Accepting Cookies, you receive a Security alert before any cookies are downloaded to your computer.

4. Click OK.

Delete and Replace Cookie

Delete and replace the cookie for the Web page you are customizing. To do so, follow these steps:

1. Quit Internet Explorer.

2. If you are using Windows 95, double-click My Computer, and then double- click the drive containing the Windows folder. If you are using Windows 3.1, double-click the Main program group, double-click File Manager, and then click the drive containing the Windows folder.

3. Double-click the Windows folder, and then double-click the Cookies folder.

4. In the Cookies folder, locate the <username>@<website>.txt file, where <username> is the name you use to log on to Windows, and <website> is the name of the Web site. For example:

         user@microsoft.txt
   

5. Click the cookie file, and then click Delete on the File menu.

6. Start Internet Explorer, and then connect to the Web page to re-create the cookie.