Problems Displaying Images in Internet Explorer

• Microsoft Internet Explorer versions 4.0, 4.01 for Windows 95
• Microsoft Internet Explorer Plus 4.0

SYMPTOMS

When you are using Internet Explorer, you may experience the following symptoms:

• Images may not be displayed, or may be displayed improperly.
• Images and text may overlap.
• When you attempt to view a Web page, you may receive the following error message:

        Internet Explorer Script Error
  

        An error has occurred in the script on this page.
        Line:  28
        Character:  9
        Error:  No such interface supported
        Code:  0
  

CAUSE

This behavior can occur if your video adapter driver is incompatible with Internet Explorer.

RESOLUTION

To work around this issue, follow these steps. After performing each step, check to see if the issue has been resolved.

1. Disable smooth scrolling in Internet Explorer. To do so, follow these steps:

   a. In Internet Explorer, click Internet Options on the View menu.

   b. Click the Advanced tab.

   c. Click the Use Smooth Scrolling check box to clear it, and then click

         OK.
   

2. Disable full-window drag in Microsoft Plus! for Windows 95. To do so, follow these steps:

   a. Click Start, point to Settings, click Control Panel, and then

         double-click Display.
   

   b. Click the Plus! tab, click the Show Window Contents While Dragging

         check box to clear it, and then click OK.
   

3. Change the display settings to a lower resolution and fewer colors in the color palette. To do so, follow these steps:

   a. Click Start, point to Settings, point to Control Panel, and then

         double-click Display.
   

   b. Click the Settings tab.

   c. In the Color Palette box, click 16 Colors or 256 Colors, and then

         move the Desktop Area slider to the far left (640 By 480 Pixels).
   

   d. Click OK, and then restart your computer.

4. Configure your computer to not use graphics accelerator functions. To do so, follow these steps:

   a. Right-click My Computer on the desktop, and then click Properties.

   b. On the Performance tab, click Graphics.

   c. Move the Hardware Acceleration slider to None.

   d. Click OK, and then click Close.

   e. Click Yes to restart your computer.

5. Configure Windows 95 to use the Standard Display Adapter (VGA) or Super VGA display adapter. To do so, follow these steps:

   a. Click Start, point to Settings, click Control Panel, and then

         double-click Display.
   

   b. Click the Settings tab, and then click Change Display Type. Note the

         name of your video adapter driver.
   

   c. Under Adapter Type, click Change, and then click Show All

         Devices.
   

   d. In the Manufacturers box, click (Standard Display Types).

   e. In the Models box, click Standard Display Adapter (VGA) or Super VGA,

         click OK, click Close, and then click Close again.
   

   f. Click Yes if you are prompted to restart your computer.

MORE INFORMATION

For additional information about this issue, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q176945
   TITLE     : Images Are Not Displayed Properly in Internet Explorer