WWW Service Stops Responding When You Stop Web Site in MMC

 Last reviewed: January 22, 1998
Article ID: Q177258
The information in this article applies to:
  • Microsoft Internet Information Server version 4.0

SYMPTOMS

If an Out-of-Process (OOP) application stops responding, and you attempt to stop the Web site by using the Microsoft Management Console (MMC), the WWW service may stop responding.

CAUSE

When OOP applications stops responding, Internet Information Server (IIS) generates internal schedule requests to clean up its private operating environment. Because this operation has been scheduled, an attempt to stop IIS from the MMC may force the service to lock itself so that this request can be completed.

RESOLUTION

After an OOP application failure, the WWW service can be stopped by issuing a "net stop w3svc" command without first using the MMC. However, once the WWW service has been stopped from the MMC, issuing the "net stop w3svc" or "net stop iisadmin /y" commands will not stop the server. The following errors may appear: 

   No longer accepting requests at this time

   Incontrollable state

STATUS

Microsoft has confirmed this to be a bug in Microsoft Internet Information Server version 4.0. We are researching this bug and will post new information here in the Microsoft Knowledge Base as it becomes available. 

Keywords          : iismgr iiswww
Version           : WINNT:4.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbpending

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Last reviewed: January 22, 1998
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