KBDX16.EXE Errors in IntelliType with Incorrect CTL3DV2.DLL

• Microsoft Natural Keyboard with IntelliType software version 1.0
• Microsoft IntelliPoint software version 1.0

SYMPTOMS

When you try to start the Microsoft IntelliType or IntelliPoint software version 1.0, the system stops responding (hangs) and the following error message is displayed:

   KBDX16.EXE has stopped responding to the system.

   STOP: Another input device application is currently open. Two input
   device applications cannot run at the same time. Close the first
   application, then run this application again.

You may also experience inconsistent display refresh rates on your system.

CAUSE

This error occurs when the CTL3DV2.DLL file included with the IntelliType or IntelliPoint software (file date 07/15/94, file size 21,648) is overwritten by a later version. This can occur when another application attempts to use CTL3DV2.DLL or when you install an application that includes a more recent version of the CTL3DV2.DLL file.

RESOLUTION

You can usually correct the symptoms above by replacing the existing CTL3DV2.DLL file with the version of the file found on the original Microsoft Natural Keyboard disk. In some cases, you may need to completely remove the Microsoft IntelliType software, which includes deleting all files and entries made during the installation. (Refer to the README.TXT file for more information.)

Unfortunately, if you try to run the application that includes the more recent CTL3DV2.DLL file, the Microsoft IntelliType version of CTL3DV2.DLL is overwritten again, leaving the system unstable and generating the aforementioned errors.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Natural Keyboard with IntelliType software version 1.00 and Microsoft IntelliPoint software version 1.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.