Adobe Photoshop May Hang System with Mouse Driver Version 9.01

 Last reviewed: September 16, 1996
Article ID: Q138022
The information in this article applies to:
  • Microsoft Mouse driver for Windows, version 9.01
  • Microsoft Windows operating system version 3.x
  • Microsoft Windows for Workgroups version 3.x

SYMPTOMS

When you are using the Microsoft Mouse driver version 9.01 for Windows in Windows version 3.x or Windows for Workgroups version 3.x, running Adobe Photoshop may cause your computer to hang (stop responding).

CAUSE

Photoshop replaces the Windows mouse and keyboard drivers with its own versions.

RESOLUTION

Run the Windows Setup tool in Control Panel. Remove the Adobe drivers for the keyboard and mouse. Replace them with Microsoft drivers.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbhw kb3rdparty
KBSubcategory: win31 wfwg
Additional reference words: 9.01 msmouse adobemse.drv

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 16, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.