IntelliMouse Wheel Does Not Work After Installing ReachOut

• Microsoft IntelliMouse version 1.0
• Microsoft IntelliMouse TrackBall version 1.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

After you install Stac ReachOut, the IntelliMouse wheel no longer functions properly.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

NOTE: For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To resolve this issue, use Registry Editor to delete the StaticVxD value in the

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VRCHSYS\

   HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\VRCHDOS\

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.