Serial Mouse Stops Responding When You Add a New Printer

 Last reviewed: March 19, 1998
Article ID: Q182772
The information in this article applies to:
  • Microsoft IntelliPoint software versions 2.0, 2.1
  • Microsoft Windows 95 OEM Service Release version 2

SYMPTOMS

When you use the Add New Printer wizard to install a new printer in Microsoft Windows 95 OEM Service Release 2 (OSR2), your serial mouse may stop responding (hang).

RESOLUTION

To work around this problem, restart the computer. To do so, follow these steps:

  1. Press CTRL+ESC to open the Start menu.

  2. Press the UP ARROW key to select Shut Down, and then press ENTER.

  3. Use the UP or DOWN ARROW keys to select Restart, and then press ENTER.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft IntelliPoint software versions 2.0 and 2.1.

Additional query words: 2.00 2.10 crash frozen lock
Keywords : intellimouse intellipoint mouse kbhw kbenv kbimu
Version : WINDOWS:2.0,2.1,95
Platform : WINDOWS
Issue type : kbprb

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Last reviewed: March 19, 1998
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