INFO: Microsoft Developer Network Support Policies

 Last reviewed: December 30, 1997
Article ID: Q176650
The information in this article applies to:
  • Microsoft Developer Network Subscriptions

SUMMARY

This article explains the support policies for all Microsoft Developer Network (MSDN) Subscription levels. For more information about MSDN, go to http://www.microsoft.com/msdn.

MORE INFORMATION

MSDN Library Subscription

For this product, you will receive unlimited, no-charge support for setup and installation issues only. This support is valid only in the U.S. If you are located outside of the U.S., contact your local or subsidiary Microsoft office. In the U.S. and Canada, call (425) 635-7033, or you may also submit an incident via the Internet with Web Response at http://premium.microsoft.com/support/webresponse/pid/intropid.asp?PR=CHS&FR =0&M=S&.

MSDN Professional Subscription

For this product, you will receive two (2) no-charge support incidents for development issues. This support is valid only in the U.S. If you are located outside of the U.S., contact your local or subsidiary Microsoft office. In the U.S. and Canada, call (800) 936-5800, or you may also submit an incident via the Internet with Web Response at http://premium.microsoft.com/support/webresponse/pid/intropid.asp?PR=CHS&FR =0&M=S&.

MSDN Enterprise Subscription

For this product you will receive the following support from Microsoft:

  • Two (2) no-charge support incidents for development issues.
  • Two (2) additional no-charge support incidents for setup issues regarding Microsoft BackOffice.

This support is valid only in the U.S. If you are located outside of the U.S., contact your local or subsidiary Microsoft office. In the U.S. and Canada, call (800) 936-5800, or you may also submit an incident via the Internet with Web Response at http://premium.microsoft.com/support/webresponse/pid/intropid.asp?PR=CHS&FR =0&M=S&.

MSDN Universal Subscription

For this product you will receive the following support from Microsoft:

  • Two (2) no-charge support incidents for development issues.
  • Two (2) additional no-charge support incidents for setup issues regarding Microsoft BackOffice and Visual Studio.

This support is valid only in the U.S. If you are located outside of the U.S., contact your local or subsidiary Microsoft office. In the U.S. and Canada call (800) 936-5800, or you may also submit an incident via the Internet with Web Response at http://premium.microsoft.com/support/webresponse/pid/intropid.asp?PR=CHS&FR =0&M=S&>.

(c) Microsoft Corporation 1997, All Rights Reserved. Contributions by Arsenio Locsin, Microsoft Corporation 

Keywords          : kbpolicy
Version           : WINNT:
Platform          : winnt
Issue type        : kbinfo

================================================================================

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: December 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.