Office: Moving MOM Toolbar Causes GP Fault If Using PC Tools

Last reviewed: September 9, 1996
Article ID: Q112192

The information in this article applies to:

Microsoft Office for Windows, version 4.0

SYMPTOMS

If you are using PC Tools for Windows version 1.0 as the shell in Windows 3.1 and Microsoft Office 4.0, and you move the Microsoft Office Manager (MOM) toolbar, you may receive the following error message:

   GP Fault in Module KRNL386.EXE

NOTE: PC Tools is a third-party shell program that you can use instead of Microsoft Windows Program Manager.

STATUS

This problem has been corrected in Microsoft Office version 4.2.

WORKAROUND

To work around this problem, install Microsoft Windows Program Manager as the shell for Windows 3.1 and run PC Tools from Program Manager.

MORE INFORMATION

PC Tools is manufactured by Central Point Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this products' performance or reliability.

KBCategory: kbusage kb3rdparty kberrmsg
KBSubcategory:
Additional reference words: 4.00 general protection GPF

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 9, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.