Clicking Filename in Office Assistant Doesn't Open File

• Microsoft Office Assistant for Windows, version 1.0

SYMPTOMS

In the Microsoft Office Assistant, when you click one of the file names in the Help topic window, one of the following may occur:

• The file does not open

  -or-

• The Locate File 'FILENAME.EXT' dialog box appears (where FILENAME.EXT is either the name of the file that you clicked, WINWORD.EXE or EXCEL.EXE).

CAUSE

This first problem occurs if the HELPPLUS.DLL file has become damaged.

The second problem occurs if the HELPPLUS.INI file has been deleted or has become damaged, and the Microsoft Office Assistant cannot locate the file you clicked in the Help topic window.

WORKAROUNDS

Workaround 1

To correct this problem, do either of the following:

• Decompress the HELPPLUS.DL_ file from the Microsoft Office Assistant Disk 3 (3.5-Inch) or Disk 4 (5.25-Inch) into your Windows directory.

  -or-

• Run the Microsoft Office Assistant Setup program, and completely remove and then install the Microsoft Office Assistant again.

Workaround 2

To correct this problem, select the file from the File Name list in the Locate File dialog box and choose OK. The file opens and the location information for this file type and the application in which the file opens is correctly written to the HELPPLUS.INI file.

Note that this workaround only corrects the information for the file type of the file that you located and opened. This procedure must be repeated for each individual file type that is missing from the HELPPLUS.INI file.

To restore the entire HELPPLUS.INI file, run the Microsoft Office Assistant Setup program and remove all of the files. Then run the Setup program again and install the program.

To find the location of a file that appears in the Locate File dialog box, do the following:

1. In the Locate File dialog box, choose Cancel.

2. In the Microsoft Office Assistant, choose the Search button.

3. In the Search dialog box, type one of the following, according to the type of file you want to locate:

         Access database, about
         compound documents, about
         Excel templates, default directories for
         PowerPoint templates
         Word templates, about
   

4. Choose Go To.