Office: Setup Error Messages That Contain Reference to Line

 Last reviewed: September 16, 1996
Article ID: Q115770
The information in this article applies to:
  • Microsoft Office for Windows, versions 4.0, 4.2
  • Microsoft Office Professional for Windows, version 4.3

SYMPTOMS

In Microsoft Office, when you select the Typical, Complete/Custom, or Laptop (Minimum) setup option, you may receive one of the following error messages:

  1. Setup Message Please Report File='.\list.c',Line='1001' to Microsoft Product Support Services.

    -or-

  2. Setup Message Please Report File='.\copyfile.c',Line='72' to Microsoft Product Support Services.

    Note: You may also receive this message with Line='78'

    -or-

  3. Setup was not completed successfully Error "inicm.c line 134"

    -or-

  4. Setup Message Please Report File='.\list.c',Line='1032' to Microsoft Product Support Services

    NOTE: This usually happens when you are selecting components in the Complete/Custom option of Setup. This may also occur when you are not making custom selections. To work around this problem, do a clean boot (but load SHARE.EXE). Start Windows in Standard Mode, then run Setup again, try selecting the Typical or Laptop option. You can add or remove items in Setup maintenance mode.

    -or-

  5. Setup Message Please Report File='.restart.c', line='59'

After you choose the OK button, a new dialog box is displayed with the following message: 

   Microsoft Office Setup was not completed successfully.
When you choose the OK button again, the Setup program ends, and you are returned to Program Manager.

CAUSE

This problem occurs because Microsoft Office expects a disk drive letter for the location of the Windows directory in the PATH statement of your AUTOEXEC.BAT file. If the AUTOEXEC.BAT file shows the path to the windows directory without a disk drive letter, as in the following example 

   PATH=\WINDOWS
you will receive the error message. The error also occurs if you include the drive letter, but exclude the equal sign, as in the example below: 

   PATH C:\WINDOWS
The error message may also be caused if you have \DOS in the path.

Even if windows is explicitly stated in the path with the drive letter, it may not be read if there are invalid directories listed before it in the path. This might occur if you have deleted directories from your hard drive, but have not updated the path statement.

RESOLUTION

To correct this problem, change the PATH statement in the AUTOEXEC.BAT file to include the drive letter for the Windows directory and ensure that all the directories are valid. For example, change the statement to: 

   PATH=C:\WINDOWS

REFERENCES

"Getting Started," pages 15-24

KBCategory: kbsetup kberrmsg
KBSubcategory:

Additional reference words: 4.00 4.20 4.30 4.x err strange weird winppt
copyfile.c list.c encountered problem acmsetup acmsetup.exe powerpoint
pub_pt word excel




THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: September 16, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.