"CTL3DV2.DLL Loaded Incorrectly" Error Message Running MOM

• Microsoft Office for Windows, versions 4.0, 4.2, 4.3

SYMPTOMS

When you run the Microsoft Office Manager (MOM), you receive the following error message:

    This application uses CTL3DV2.DLL, which has not been correctly
    installed

CAUSE

This error message appears when the file CTL3DV2.DLL is located in the Microsoft Office directory. This error message appears whether or not this file is also located in your Windows SYSTEM subdirectory.

Normally, this file is copied to your Windows SYSTEM subdirectory when you install Microsoft Office to your local hard drive. However, if for some reason this file is copied to the Microsoft Office directory, either during a workstation installation, or another procedure, you receive the above error message when you start MOM.

WORKAROUND

To avoid receiving this error message when you run the Microsoft Office Manager, do the following:

   1. Use File Manager to search for the file CTL3DV2.DLL on all of the
      local drives on your computer. Include all subdirectories in your
      search.


   2. If you locate a copy of this file in a directory other than the
      Windows SYSTEM subdirectory, make sure that the copy of CTL3DV2.DLL
      with the most recent file date is located in your Windows SYSTEM
      subdirectory. If not, then move the copy of CTL3DV2.DLL with the most
      recent file date to the Windows SYSTEM subdirectory.

   3. Delete or rename any additional copies of the file CTL3DV2.DLL to
      something like CTL3DV2.OLD.

MORE INFORMATION

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q111969
   TITLE     : ""CTL3DV2.DLL Loaded Incorrectly" After Installing Excel"