Office Err Msg: Cannot Find TOOLHELP.DLL

• Microsoft Office for Windows, version 4.3

SYMPTOMS

When you install Microsoft Office for Windows version 4.3, you may receive the following error message

   Cannot find TOOLHELP.DLL

   Setup Parse Error in Initialize Path
   Object ID 4924: Custom Action Object: Bad DLL data value.

CAUSE

This error message may be caused by a corrupt or missing TOOLHELP.DLL file which should be located in the WINDOWS\SYSTEM directory.

RESOLUTION

To correct this problem, do the following:

1. If the file TOOLHELP.DLL is not missing, rename or delete it.

2. Do the following to expand a new copy of the file from your original Windows disks to your WINDOWS\SYSTEM subdirectory of Windows:

   CAUTION: Make sure you exit Windows before expanding the file.

       - At the MS-DOS prompt type
   

         C:\<MSDOS>\EXPAND <drive>\TOOLHELP.DL_ C:\WINDOWS\SYSTEM\TOOLHELP.DLL
   

         where <MSDOS> is the directory where MS-DOS is installed on your
         computer, <drive> is the drive where you disk is located, and
         <WINDOWS> is the directory where Windows is installed on you
         computer.
   

   For Windows                                      Location of
   Version                  Size of disks           TOOLHELP.DLL
   -------------------------------------------------------------

   3.1                       3.5-inch                Disk 5
   3.1                       5.25-inch               Disk 8
   Workgroups version 3.11   3.5-inch                Disk 4
   Workgroups version 3.11   5.25-inch               Disk 8