Office 4.3 Err Msg: "Clipart Gallery File Cannot Be Read..."

The information in this article applies to:

• Microsoft Office for Windows, version 4.3
• Microsoft ClipArt Gallery

SYMPTOMS

When you add clip art to the Microsoft Clipart Gallery after installing Office 4.3, you will receive the following error message:

   Sorry, the file x:\MSOFFICE\OFF43ART.IDX cannot be read. This
   file may be installed incorrectly, someone may be editing this
   file, or you may be having hardware problems.

CAUSE

On the disks, the files OFF43ART.IDX and OFF43ART.THM have been incorrectly named OFF42ART.IDX and OFF42ART.THM, respectively.

RESOLUTION

Workaround #1 (Stand Alone)

After you complete the Office installation, rename OFF42ART.IDX and OFF42ART.THM to OFF43ART.IDX and OFF43ART.THM, respectively. Once you rename these files, you should be able to add Clipart to the Clipart Gallery without an error. These files are located in the MSOFFICE\CLIPART directory.

Workaround #2 (Server Installation)

To stop this error from occurring when you install from a server, you need to apply Workaround #1 and then modify the SETUP.INF of the server installation.

WARNING: Modification of the SETUP.INF file as described in this article is at your own risk. Microsoft does not support modifications of the SETUP.INF file to suit specific customer requirements.

1. Make a back-up copy of SETUP.INF called SETUP.BAK.

2. In Microsoft Write, open SETUP.INF, and select the No Conversion option. In SETUP.INF, search for OFF42ART. You should find the following text:

         21,OFF42ART.IDX,,,,,,,NEVER,,,,,,,31104,,,,,
         21,OFF42ART.THM,,,,,,,NEVER,,,,,,,170048,,,,,
   

   Modify these lines to read:

         21,OFF43ART.IDX,,,,,,,NEVER,,,,,,,31104,,,,,
         21,OFF43ART.THM,,,,,,,NEVER,,,,,,,170048,,,,,
   

3. Save the file as Text Only, and quit Microsoft Write.

MORE INFORMATION

Below is an example of what an ARTGALRY.INI file might look like after an Office 4.3 workstation installation. The import section is used once by Clipart Gallery during a successful installation. The IDX and THM files below are used to compile the master IDX and THM files called ARTGALRY.IDX and ARTGALRY.THM, respectively. These files are built in the Windows directory for workstation installations and in the WINDOWS\MSAPPS\ARTGALRY directory for local installations or workstation installations with local MSAPPS. You can verify the location of these files by checking the database= setting in the [Clipart] section below.

[IMPORT] Network=1 PP400=+F:\MSOFFICE\43NET\pcsfiles\,PP400.IDX,PP400.THM,Microsoft Office PP401=-F:\MSOFFICE\43NET\pcsfiles\,ACADEMIC.IDX,ACADEMIC.THM,PowerPoint Academic PP402=-F:\MSOFFICE\43NET\pcsfiles\,ANIMALS.IDX,ANIMALS.THM,PowerPoint Animals

PP404=-F:\MSOFFICE\43NET\pcsfiles\,BACKGRND.IDX,BACKGRND.THM,PowerPoint Backgrounds PP403=-F:\MSOFFICE\43NET\pcsfiles\,BUILDING.IDX,BUILDING.THM,PowerPoint Buildings PP405=-F:\MSOFFICE\43NET\pcsfiles\,BUSINESS.IDX,BUSINESS.THM,PowerPoint Business PP406=-F:\MSOFFICE\43NET\pcsfiles\,CARTOONS.IDX,CARTOONS.THM,PowerPoint Cartoons PP407=-F:\MSOFFICE\43NET\pcsfiles\,COMM.IDX,COMM.THM,PowerPoint Communications PP408=-F:\MSOFFICE\43NET\pcsfiles\,CURRENCY.IDX,CURRENCY.THM,PowerPoint Currency PP409=-F:\MSOFFICE\43NET\pcsfiles\,ELECTRNC.IDX,ELECTRNC.THM,PowerPoint Electronics PP4010=-F:\MSOFFICE\43NET\pcsfiles\,ENERGY.IDX,ENERGY.THM,PowerPoint Energy PP4011=-F:\MSOFFICE\43NET\pcsfiles\,ENTRTAIN.IDX,ENTRTAIN.THM,PowerPoint Entertainment PP4012=-F:\MSOFFICE\43NET\pcsfiles\,FLAGS.IDX,FLAGS.THM,PowerPoint Flags PP4014=-F:\MSOFFICE\43NET\pcsfiles\,GESTURES.IDX,GESTURES.THM,PowerPoint Gestures PP4015=-F:\MSOFFICE\43NET\pcsfiles\,HARDWARE.IDX,HARDWARE.THM,PowerPoint Hardware PP4016=-F:\MSOFFICE\43NET\pcsfiles\,HOUSEHLD.IDX,HOUSEHLD.THM,PowerPoint Household PP4017=-F:\MSOFFICE\43NET\pcsfiles\,INTLMAPS.IDX,INTLMAPS.THM,PowerPoint Maps-International PP4018=-F:\MSOFFICE\43NET\pcsfiles\,LANDMARK.IDX,LANDMARK.THM,PowerPoint Landmarks PP4019=-F:\MSOFFICE\43NET\pcsfiles\,PEOPLE.IDX,PEOPLE.THM,PowerPoint People PP4013=-F:\MSOFFICE\43NET\pcsfiles\,PLANTS.IDX,PLANTS.THM,PowerPoint Plants PP4020=-F:\MSOFFICE\43NET\pcsfiles\,SCIENCE.IDX,SCIENCE.THM,PowerPoint Science & Medicine PP4021=-F:\MSOFFICE\43NET\pcsfiles\,SHAPES.IDX,SHAPES.THM,PowerPoint Shapes PP4022=-F:\MSOFFICE\43NET\pcsfiles\,SIGNS.IDX,SIGNS.THM,PowerPoint Signs PP4023=-F:\MSOFFICE\43NET\pcsfiles\,SPORTS.IDX,SPORTS.THM,PowerPoint Sports PP4024=-F:\MSOFFICE\43NET\pcsfiles\,TECHNOL.IDX,TECHNOL.THM,PowerPoint Technology PP4025=-F:\MSOFFICE\43NET\pcsfiles\,TRANSPRT.IDX,TRANSPRT.THM,PowerPoint Transportation PP4026=-F:\MSOFFICE\43NET\pcsfiles\,USMAPS.IDX,USMAPS.THM,PowerPoint Maps - U.S. WORD6FILES=-F:\MSOFFICE\43NET\clipart\, off43art.idx, off43art.thm, Microsoft

Word 6.0

[CLIPART] Database=C:\WINDOWS,artgalry.idx,artgalry.thm

Below is the ARTGALRY.INI from a workstation installation with shared MSAPPS. The result is after building the master artgalry IDX and THM files by using Microsoft Clipart for the first time.

[IMPORT] Network=1

[CLIPART] Database=C:\WINDOWS,artgalry.idx,artgalry.thm