OFFICE: Setup Caught in Loop That Requests Disk 1 Then Disk 2

• Microsoft Office for the Macintosh, version 4.2
• Microsoft Excel for the Macintosh, version 5.0
• Microsoft Word for the Macintosh, version 6.0
• Microsoft PowerPoint for the Macintosh, version 4.0

SYMPTOMS

When you run the Microsoft Office Setup program, Setup may ask you to insert Disk 1, then eject Disk 1 and ask you to insert Disk 2, then eject Disk 2 and ask you to insert Disk 1 again, and so on.

CAUSE

This behavior occurs if all of the following are true:

• Your Macintosh has a CD-ROM drive

  -and-

• You restart your Macintosh while a compact disc is mounted in the CD-ROM drive

  -and-

• PowerTalk is installed and active

WORKAROUNDS

To work around this problem, use any of the following methods.

Method 1: Turn PowerTalk off by doing the following:

          a. From the Apple menu, choose Control Panels, and then choose
             PowerTalk Setup.

          b. Under Collaboration Services, select the Off option.

          c. Close the PowerTalk Setup dialog box, and restart your
             Macintosh.

MORE INFORMATION

PowerTalk is manufactured by Apple Computer, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

REFERENCES

Readme Before Installing, Microsoft Office for the Macintosh, version 4.2, Install Disk 1