Maintenance Mode Setup Does Not Remove Shared Programs

The information in this article applies to:

• Microsoft Office 97 for Windows
• Microsoft Office for Windows 95, version 7.0
• Microsoft Access 97 for Windows
• Microsoft Access for Windows 95, version 7.0
• Microsoft Excel 97 for Windows
• Microsoft Excel for Windows 95, version 7.0
• Microsoft PowerPoint 97 for Windows
• Microsoft PowerPoint for Windows 95, version 7.0
• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, version 7.0

SYMPTOMS

When you run a Maintenance Mode Setup for Microsoft Office and elect to uninstall or remove any or all of the shared programs (such as Microsoft Graph, ClipArt Gallery, and Organization Chart), the files composing the shared programs will not actually be deleted.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

RESOLUTION

Maintenance Mode Setup removes certain Registry entries when you remove a shared component. Setup removes all the appropriate Registry entries and the shared component files from your hard drive ONLY if no other applications are listed as also using that shared component.

To remove a shared program for just one application, you can run Maintenance Setup and choose to remove it. Only certain Registry entries will be removed, and then you must delete the folder that contains the shared program files.

The shared programs installed by PowerPoint and Office are located by default in subfolders of this folder:

   C:\Program Files\Common Files\Microsoft Shared