OFF95: Moving Pointer Over Button in CD Setup Restarts Computer

The information in this article applies to:

• Microsoft Office for Windows 95, version 7.0-CD

SYMPTOMS

When you insert the Microsoft Office compact disc in the CD-ROM drive on your computer, your computer may be restarted when you move your mouse pointer over one of the buttons in the Setup screen.

CAUSE

When you insert the Microsoft Office version 7.0 compact disc (CD) in your CD-ROM drive, the Microsoft Office For Windows 95 screen appears on your computer screen. This behavior occurs because of the Autorun feature on the CD that automatically displays this screen and helps you install Microsoft Office.

When you position your mouse pointer over one of the three buttons on this screen, a description of the button appears on the screen, and a sound plays on your computer. On certain computers, this feature has been reported to restart the computer; that is, when you position your mouse pointer over one of the buttons on the screen, the computer is restarted.

RESOLUTION

To avoid this problem, avoid using the buttons on the Microsoft Office For Windows 95 screen by using either of the following methods.

Method 1: To disable the Autorun feature on the Office 95 CD, hold down the

          SHIFT key while you insert the CD in the CD-ROM drive. Continue
          holding the SHIFT key down until your computer has finished
          reading the CD-ROM drive (the light goes off). You can then run
          Setup from My Computer or Windows Explorer by double-clicking the
          Setup.exe file on the root of the Office CD.

          Windows 95 window by clicking the Close button on the window's
          title bar.

          CD-ROM drive, do the following (note that this method should be
          used only as a temporary workaround unless you want the Windows
          Notification feature disabled for all CDs):

          a. On the Windows taskbar, click Start. Click Settings, and then
             click Control Panel.

          b. In Control Panel, double-click the System icon. In the System
             Properties dialog box, click the Device Manager tab.

          c. In the list of devices, double-click CDROM. Click your
             specific CD-ROM device.

          d. Click Properties. In the Properties dialog box, click the
             Settings tab. Under Options, select the Auto Insert
             Notification check box, and click OK.

          e. In the System Properties dialog box, click OK. Close Control
             Panel.

MORE INFORMATION

For additional information about the Autorun feature, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q134623
   TITLE     :OFF95: Description of Autorun Feature on Office CD