OFF95: Problems Using Help in Office Program Under Windows NT

The information in this article applies to:

• Microsoft Windows NT, version 3.51
• Microsoft Office for Windows 95, version 7.0
• Microsoft Excel for Windows 95, version 7.0
• Microsoft PowerPoint for Windows 95, version 7.0
• Microsoft Word for Windows 95, version 7.0

SYMPTOMS

You may receive a general protection (GP) fault if you start Help in a non- Office application, minimize Help, and then run Help in an Office application.

CAUSE

This problem occurs with the Help engine in Microsoft Windows NT. This problem does not occur in Microsoft Windows 95.

RESOLUTION

To resolve this issue, you must obtain the Windows NT version 3.51 U.S. Service Pack 1 or later. For information about obtaining the Service Pack, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q128465
   TITLE     : How to Obtain Windows NT Version 3.51 U.S. Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51.

MORE INFORMATION

The following information is from the Xlreadme.txt file that is installed with Microsoft Excel.

The Service Pack 1 for NT 3.51 will also address some issues with the Help on Windows NT 3.51 and contains other enhancements.

Using Help on Windows NT 3.51 Without Service Pack 1

If the Answer Wizard is launched from the Help menu when a Help topic or Help dialog is open, Help may not function.

When you are working in a Visual Basic Module in Microsoft Excel, you may not be able to use context sensitive Help. To use Help in a module, use the Answer Wizard or the online Help index.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q131779
   TITLE     : Help Fails for VB Modules in Microsoft Excel

   ARTICLE-ID: Q131683
   TITLE     : Help File Opens Very Slowly with Office 95 Applications

REFERENCES

Xlreadme.txt, Microsoft Excel for Windows 95, version 7.0, Microsoft Excel folder