OFF95: Open Dialog Box Does Not Show Connected Drive Letters

The information in this article applies to:

• Microsoft Office for Windows 95, version 7.0
• Microsoft Excel for Windows 95, version 7.0
• Microsoft Word for Windows 95, version 7.0
• Microsoft PowerPoint for Windows 95, version 7.0
• Microsoft Access version 7.0
• Microsoft Windows NT, version 3.51

SYMPTOMS

When you use the Novell NetWare Client for NT on Microsoft Windows NT, version 3.51, you may be unable to see drive letters of drives connected to Novell NetWare Servers in the Open and Save dialog boxes of the products listed above.

CAUSE

This problem occurs due to the interaction of the Novell NetWare Client for NT and the products listed at the beginning of this article.

A mapped drive will not be available from an Office 95 program if the drive is inactive. (Note, however, that inactive drives are visible in Windows Explorer.) Once the drive is activated, it will appear in the list of drives (for example in the Save In list in the Save As dialog box).

RESOLUTION

To resolve this problem, a patch is available that updates the Novell NetWare Client for NT and corrects this problem. The patch uses the following naming convention:

   Ntc?.exe

To obtain this patch, connect to the Novell Forum on CompuServe or connect to the Novell FTP Server (ftp.novell.com), and download the most current file from the pub/updates/nwos/ntclnt/ directory. As of 3/25/96, the Ntc4.exe file is the latest file tested by Microsoft.

Decompress the files in an empty folder and run the Update.cmd file that is generated during decompression. Running the update installs patches to the Novell NetWare Client for NT.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed as the beginning of this article when you use them with Novell NetWare Client for NT, version 3.005. This problem does not occur in any of the products listed above after you install the Novell updates.