OFF: "Setup Could Not Remove the File" in Maintenance Mode

The information in this article applies to:

• Microsoft Office Professional for Windows 95, version 7.0
• Microsoft Excel 97 for Windows

SYMPTOMS

When you run the Microsoft Office Setup program in maintenance mode, if you are running a workstation installation of Microsoft Office Professional on a computer running shared Windows 95, you may receive any of the following error messages:

   Setup could not remove the file:
   '\\<servername>\<sharename>\system\mfc40.dll'
   Abort Retry Ignore

   -or-

   Setup could not remove the file:
   '\\<servername>\<sharename>\system\olepro32.dll'
   Abort Retry Ignore

   -or-

   Setup could not remove the file:
   '\\<servername>\<sharename>\system\msvcrt40.dll'
   Abort Retry Ignore

CAUSE

This problem occurs because the Microsoft Office Professional Setup program copies files to the shared Windows location on the network server and then attempts to remove them. Normally, you have read-only access to this shared Windows location, so the Setup program may generate one of the error messages above.

WORKAROUND

To work around this problem, click Ignore when these error messages are displayed. The Setup program will complete setup successfully.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.