UNCONF: Page Fault in Ccmail.exe after Installing Office 95Last reviewed: March 27, 1997Article ID: Q146199 |
7.00
WINDOWS
kb3rdparty
The information in this article applies to:
SYMPTOMSIn Lotus cc:Mail, you may receive a general protect fault error message when you start cc:Mail after you set up Microsoft Office for Windows 95. If you click Details, the message states that an execution error occurred in Ccmail.exe, and cc:Mail is closed.
CAUSEThis problem has been reported to occur when a customer installs Office 7.0, clicks Yes when prompted to connect to cc:Mail from the Send command in Office programs, and then starts cc:Mail from the shortcut icon. The error may appear because the Setup program installs an updated Dynamic Link Library (.dll) file that cc:Mail attempts to use but cannot.
WORKAROUNDTo work around this problem, start cc:Mail from the MS-DOS prompt. To do this, create a batch (.bat) file that starts cc:Mail in an MS-DOS window, and then create a shortcut that points to the batch file. WARNING: ANY USE BY YOU OF THE CODE PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this code "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose. To start cc:Mail in an MS-DOS window, a customer can use the following batch file: @echo off REM This file calls cc:Mail Mobile to run the Windows version REM of cc:Mail from an MS-DOS window. cd c:\ccmobile ccmail.exe cd\windows exit NOTE: In the fourth and sixth lines of the .bat file, the folder locations for "ccmobile" and "windows", may differ depending on where the customer installs cc:Mail and Microsoft Windows 95. To create a shortcut, follow these steps:
|
KBCategory: kb3rdparty
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |