Errors Reading CD-ROM Drive When Starting Office Shortcut Bar

• Microsoft Office for Windows 95, version 7.0
• Microsoft Office 97 for Windows

SYMPTOMS

When you use the Microsoft Office Shortcut Bar, you may receive the following error when the Office Shortcut Bar is started:

     MSOffice.exe - Drive not ready
     The drive is not ready for use; the door may be open.  Please check
     drive <X> and make sure that a disk is inserted and that the drive
     door is closed.

CAUSE

This problem may occur when the following conditions are true:

• You install a Matsushita LF-#1094c PD CD-ROM drive on a computer running Microsoft Windows NT, version 3.51.

  -and-

• The Matsushita LF-#1094c PD CD-ROM drive contains a read-only compact disc, or the drive is empty.

  -and-

• You start the Office Shortcut Bar.

MORE INFORMATION

When the Office Shortcut Bar is started, it makes a call to the Windows registry to get feedback from the Windows NT CD-ROM driver. Under Microsoft Windows NT 3.51, this call produces an error when the Matsushita LF-#1094c PD CD-ROM drive is installed and the drive is empty or contains a read-only compact disc.

NOTE: The error does not appear if the drive contains a writable cartridge.

If the Matsushita PD LF-#1094C CD-ROM drive is installed and the drive does not contain a writable cartridge, this problem occurs in any program that makes a call for feedback from the Windows NT CD-ROM driver.

The following programs or utilities may exhibit this behavior:

• Microsoft System Information (Msinfo.exe)
• Performance Monitor (Perfmon.exe)

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.