OFF97: Setup Fails if Network Share Name Contains a Space

Last reviewed: March 13, 1998
Article ID: Q157022

The information in this article applies to:

  • Microsoft Office 97 for Windows
  • Microsoft Windows NT, version 4.0

SYMPTOMS

When you start the Microsoft Office 97 Setup program, you receive the following error message:

   Can't run 16-bit Windows program

   Cannot find file \\Server\ShareName\setup.exe (or one of its
   components). Check to ensure the path and filename are correct and
   that all required libraries are available.

CAUSE

This will occur if both of the following conditions are true:

  • You are running Microsoft Office 97 Setup on a computer running Microsoft Windows NT 4.0.

    -and-

  • The name of the share on the server contains a space. For example: \\MyServer\Office 97.

WORKAROUND

To avoid this problem, use either of the following workarounds:

  1. Don't include a space in the name of the share on the server. For example, if the share is named "Office 97" (without quotation marks), rename it "Office97". The Setup program should then run correctly.

  2. Map a drive letter for the share and then run Setup.

    a. Double-click My Computer.

    b. On the toolbar, click Map Network Drive.

    c. In the Drive list box, select the drive letter you want to use. In

          the Path edit box, type the path to the server and share. For
          example:
    

             \\MyServer\My Share
    
          If you are required to, enter your username in the Connect As box,
          then click OK.
    
       A new window will appear, showing the contents of the share. The
       caption of the window will be the letter of the drive you mapped (for
       example, F:)
    
       d. On the Start menu, click Run.
    
       e. In the Open edit box, type the path to the Setup program, but use
          the drive letter (F:, for example) rather than the Universal Naming
          Convention path (\\MyServer\My Share, for example). Click OK.
    
          Or locate the Setup program in Windows Explorer, and double-click it.
    
       The Setup program should now run correctly.
    
    

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

This problem does not occur when you run Office 97 Setup on Windows 95.


KBCategory: kbsetup kbprb
KBSubcategory: offwinsetup xlwinsetup

Additional query words: OFF97 unc
Keywords : OffWinSetup xlwinsetup kbsetup kbfaq
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbprb


THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 13, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.