OFF97: Can't Insert Multiple Channel TIFF in 97 ProgramsLast reviewed: March 18, 1997Article ID: Q157296 |
The information in this article applies to:
SYMPTOMSWhen you attempt to insert a tagged image file format (TIFF) image in a document you created in the products listed at the beginning of this article, the following error message appears:
An error occurred while importing the file <File name>.Where <File name> is the name of the document. In addition, if you attempt to open the image in Microsoft Photo Editor, the following message appears:
Can't open file. CAUSEThis problem occurs when the TIFF image contains a grayscale image and two extra samples, called alpha channels. The Microsoft TIFF import filter reads only the greyscale image; it does not read multiple alpha channels.
WORKAROUNDTo work around this problem, use either of the following methods. Method 1. Open the TIFF image in the program in which it was created. Either delete the extra channels or "split" the image into three separate channels, and then resave the file as a TIFF image.Method 2. If you do not have the program in which the image was created, but you have another graphics program, open the image in that program, and then save the image in one of the graphics formats supported by the products listed at the beginning of this article. STATUSMicrosoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATIONFor more information about the graphics formats that Word 97 supports, click the Index tab in Microsoft Word Help, type the following text
graphicand then double-click the selected text to go to the "Graphics file types Word can use" topic.
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Additional query words: 8.00 word8 word97 XL97 PPT97
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