OFF97: Can't Change Assistant When Free Disk Space is Low

The information in this article applies to:

• Microsoft Office 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft Access 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Office Binder 97 for Windows

SYMPTOMS

In the Microsoft Office 97 programs listed above, when you choose a different Office Assistant, the Office Assistant may be unchanged and you do not receive a warning or error message.

CAUSE

This will occur if your hard disk has less than 2 MB of free disk space available when you try to choose a different Office Assistant.

RESOLUTION

To prevent this problem from occurring, you should keep at least 10 MB of free disk space on your hard disk, if possible.

Note: When you run Microsoft Office 97 programs with less than 10 MB of free disk space, you may encounter other types of problems, in addition to this one.

STATUS

This behavior is by design of the programs included with Microsoft Office 97.

MORE INFORMATION

To choose a different Office Assistant:

1. Right-click on the Office Assistant window. Click "Choose Assistant" on the shortcut menu.

2. Click the Gallery tab.

3. Using the Back and Next buttons, scroll through the list of assistants until you see the one you want to use.

4. Click OK.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

   ARTICLE-ID: Q155143
   TITLE     : OFF97: One Assistant Character Installed With Complete Setup