OFF97: Error When Using Online RegistrationLast reviewed: March 13, 1998Article ID: Q158650 |
The information in this article applies to:
SYMPTOMSWhen you click Online Registration in the Microsoft Office 97 Setup program, you may receive the following error message:
The Registration Wizard was unable to locate the SignUp application, which is used to transmit your registration information to Microsoft. Please make sure that SignUp is properly installed on your computer, then try the Registration Wizard again. CAUSEThis behavior occurs when the wizard cannot find the SignUp program, Signup.exe, in the "Program Files\The Microsoft Network" folder on your computer.
RESOLUTIONTo resolve this behavior, verify that files for The Microsoft Network are properly installed on your computer. To do this, use the following steps:
STATUSThis behavior is by design of Signup.exe and the Microsoft Office 97 Registration Wizard.
MORE INFORMATIONWhen you run the Microsoft Office 97 Setup program, if you click Online Registration, you can register your software online. To use this feature, you must install a modem and the files for The Microsoft Network on your computer. Note that an account with The Microsoft Network is not required. If these files, specifically Signup.exe, are not present on your computer, you cannot use the Registration Wizard, and you will receive the error message.
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Additional query words: OFF97
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