OFF97: Web Help does not Start Browser

• Microsoft Access 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft Office 97 for Windows

SYMPTOMS

When you click Microsoft on the Web on the Help menu and then click one of the Web Help topics, such as the Microsoft Office Home Page, the default Windows browser program does not start and no error message displays.

CAUSE

Some web browsers do not register themselves with the Microsoft Windows registry. A web browser must be registered with Windows because a Uniform Resource Locator (URL) HyperText Transfer Protocol (HTTP) is used when you run the Microsoft on the Web help command.

RESOLUTION

If the web browser that is installed does not register itself, contact the manufacturer of the web browser for information or an updated version, if available. Modification of the Microsoft Windows registry is not recommended or supported by Microsoft technical support.

STATUS

This is by design of the Web Help used within Microsoft Office 97.

MORE INFORMATION

The following list of Web browsers do not register themselves in the Microsoft Windows registry.

   Oracle Power Browser
   WinCim
   GNN browser
   AOL versions 2.5 and 3.0

REFERENCES

For more information about Microsoft on the Web, click the Office Assistant, type "web help," click Search, and then click to view the "Connect to Microsoft Technical Resources" topic.