OFF97: Invalid Page Fault When Using Office AssistantLast reviewed: January 2, 1998Article ID: Q161141 |
The information in this article applies to:
SYMPTOMSWhen you use any of the programs listed at the beginning of this article, if you click OK or Cancel in the Office Assistant dialog box, you may receive the following error message:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.If you click Details, an error message similar to the following appears:
<PROGRAM> caused an invalid page fault in module MSO97.DLL at 014f:307be43e. -or- <PROGRAM> caused an invalid page fault in module MSO97.DLL at 0137:307be43e.where <PROGRAM> is either EXCEL, WINWORD, MSACCESS, POWERPNT, or OUTLOOK.
CAUSEThis problem will occur only when all of the following conditions are true:
RESOLUTIONTo prevent this problem from occurring, do not click Options on the Office Assistant shortcut menu when the "What would you like to do?" balloon is visible. If both the balloon and the shortcut menu are visible at the same time, click elsewhere to dismiss both items, and then click or right-click the Office Assistant.
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
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Additional query words: 97 XL97 WORD97 ACC97 PPT97 excel.exe
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