OFF97: Problems After Reawakening Suspended Computer

• Microsoft Access 97 for Windows
• Microsoft Excel 97 for Windows
• Microsoft Office 97 for Windows, all editions
• Microsoft Office Binder 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Word 97 for Windows

SYMPTOMS

When you return your computer to its original running state after you use the Advanced Power Management Suspend feature, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   OSA caused an exception c0000006H in module MSO97.DLL at
   0137:3084e02a.

   EXCEL caused an invalid page fault in module KERNEL32.DLL at
   0137:bff857e7.

   WINWORD caused an exception c0000006H in module WINWORD.EXE at
   0137:301c69f0.

   WINWORD caused an exception c0000006H in module WINWORD.EXE at
   0137:3028ba66.

   WINWORD caused an exception c0000006H in module MSO97.DLL at
   0137:306d35a8.

   WINWORD caused an invalid page fault in module KERNEL32.DLL at
   0137:bff857e7.

   POWERPNT caused an invalid page fault in module POWERPNT.EXE at
   0137:30291126.

   MSACCESS caused an invalid page fault in module MSACCESS.EXE at
   0137:30270000.

   BINDER caused an exception c0000006H in module MSO97.DLL at
   0137:3084e019.

   BINDER caused an exception c0000006H in module MSO97.DLL at
   0137:30843c72.

CAUSE

These problems occur if all of the following conditions are true:

• You have installed Microsoft Office 97 on a computer that supports Advanced Power Management and the Suspend feature.

      -and-
  

• You have installed Microsoft Office 97 from an administrative installation stored on a network server. When you are prompted by the Setup program, you chose to perform a Run From Server installation of Microsoft Office 97.

      -and-
  

• You click Suspend on the Start menu, or allow the computer to suspend itself automatically after a specified amount of idle time.

      -and-
  

• You cancel the suspended state on the computer by moving the mouse, by pressing a key, or by pressing the computer's power switch.

WORKAROUND

To work around this problem, do either of the following:

• Do not use the Suspend feature when Microsoft Office 97 has been installed from a network server using the Run From Server option.

  -or-

• Make sure you close all Microsoft Office 97 programs before you activate the Suspend feature.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If your computer supports it, you can use the APM (Advanced Power Management) feature in Microsoft Windows 95 to control how your computer uses and conserves power. One of the features included with APM is the Suspend feature; on the Start menu, when you click Suspend, the contents of your computer's memory are written to your hard disk, and the computer is essentially shut down. When you return your computer to its original running state, the programs that you were running when you activated the Suspend feature are still available.

When you use the Suspend feature, all network connections between your computer and other computers are shut down. When you return your computer to its original running, some of the network connections may not be properly re-established by Windows 95. Therefore, any Microsoft Office 97 program you run from a network connection generates one or more of the error messages listed when you cancel the suspended state on the computer. The programs are loaded into memory correctly, but the network connection may be broken.