OFF97: Strange Cursor Behavior with Office Programs

• Microsoft Office 97 for Windows
• Microsoft Access 97
• Microsoft Excel 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft Outlook 97 for Windows
• Microsoft Project 98 for Windows

SYMPTOMS

When you click any of the menus in a Microsoft Office program, and then try to select a menu command, the following problems may occur:

• You cannot select any menu items.

  -or-

• The pointer may unexpectedly shift position on the screen.

  -or-

• When you click a menu command on a menu, the command may not run. Instead, a different command is executed or the worksheet or object that is underneath the menu is selected.

  -or-

• When you right-click, and then click a command on the shortcut menu, the command may not run.

CAUSE

These problems occurs if any of the following conditions is true:

• The Logitech Enhanced Control Center Software that is included with Logitech MouseWare 7.0 is installed.

  -or-

• You are using the Logitech mouse driver version 6.42.

RESOLUTION

To resolve this problem, close the Logitech Enhanced Control Center. To do this, follow these steps:

1. Press CTRL+ALT+DEL to display the Close Program dialog box.

2. Click the EM_EXEC or E_EXEC program.

3. Click End Task.

MORE INFORMATION

Logitech Enhanced Control Center is manufactured by Logitech Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact Logitech Incorporated, query in the Knowledge Base for one of the following articles:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z

   http://www.logitech.com/