Microsoft Office Articles Available by Fax or E-Mail: Components

• Microsoft Office 97 for Windows

SUMMARY

This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about the Office components in Microsoft Office 97. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web:

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example:

     TO: mshelp@microsoft.com
     SUBJECT: Q119591

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

1. Dial the toll-free FastTips number:

         (800) 936-4100
   

2. When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).

3. When prompted, select the version of the product that you are using.

4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.

5. At the "to order items from your catalog" prompt, select 1.

6. When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q").

         NOTE: You can order up to five items at a time.
   

7. When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.

8. When you're finished ordering, hang up.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Microsoft Office and Internet

Q156818    OFF97: Internet Explorer 2.0 Required in Windows NT 3.51
Q157307    OFF97: Back Button in Netscape Navigator Is Not Available
Q157353    OFF97: Show Office Toolbars Button may not be Available
Q157763    OFF97: Memory Problems When Hyperlinking Between Programs
Q158332    OFF97: "Best of the Web" Link Fails to Open Internet Site

Q158650    OFF97: Error When Using Online Registration
Q159707    Office 97 Requires Internet Explorer 3.01
Q159751    OFF97: Error Enabling Feedback with Sound Option
Q160542    OFF97: Hyperlinks to Same Location Don't Appear Followed
Q160555    OFF97: Error Adding Blank Web Page to Binder

Q160586    OFF97: Cannot Use Pound Character in File Name for a Hyperlink
Q161472    OFF97: No Graphics on "Getting Results" Web Page
Q162387    Article List: Microsoft Office 97 Components
Q163776    OFF97: IE Shortcut Installs Correct Version 3.01
Q165262    Using Netscape Navigator with Office 97

Q166988    OFF97: Installing Office Overwrites Web Find Fast Service

Microsoft Office Binder

Q130042    OFF: File Printed from Binder Doesn't Have Page Numbers
Q130841    Office: Error Adding Text (.txt) File to Binder
Q131801    OFF: Can Only Unhide One Binder Section at a Time
Q132121    Office: Behavior When Creating New or Opening Existing Binder
Q134270    OFF: "Illegal Operation" Closing Binder That Contains Map

Q134743    OFF: Toolbar Buttons Unavailable in Office Binder
Q135252    OFF: File Types Supported in Microsoft Office Binder
Q137259    OFF: "Auto" Macros Don't Run When You Activate Binder Section
Q137674    OFF: Errors Working with a Binder That Contains a Worksheet
Q147947    Office: Faxing a Binder File Prompts You to Fax Each Section

Q149657    Office: Description of Binder Wizards and How to Use Them
Q149770    How to Unbind Sections in Office Binders
Q150366    OFF: Error Trying to Quick View Microsoft Excel Workbook
Q152574    Office: How to Use Microsoft Binder with Briefcase
Q152577    How to Attach a Word Section in a Binder to its Template

Q156041    OFF7: Microsoft Office Binder 7.0 Cannot Open Binder 97 Files
Q156843    OFF97: Password Lost When Workbook Saved from Binder
Q157127    XL97: MS Excel Hangs with UserForm Displayed in Binder
Q157316    XL97: Macro Error Using ActiveCell in a Binder File
Q157489    OFF97: MS Excel File Does Not Appear in Open Dialog Box

Q157490    OFF97: Templates Missing from Binder Add Section Dialog Box
Q157554    XL97: RefEdit Control in Binder Does Not Collapse
Q157986    XL97: Unexpected Behavior for RefEdit Control in Binder
Q158225    Binder "Already Printing" Error to HP LaserJet 5 or 5si
Q158687    XL97: Error Referring to a Function That Contains a Breakpoint

Q159572    OFF97: Right-Clicking File Causes Error and Computer Stops
Q159818    OFF97: Binder Stops Responding Using Binder Page Setup Dialog
Q159863    XL97: Problems When you AutoFormat an Entire Worksheet
Q159990    OFF97: MS Excel Worksheet Does Not Show in Add Section Dialog
Q160266    XL97: UserForm ListBox Is Blank When Run from a Binder Section

Q160342    XL97: Error Printing Microsoft Excel Section in a Binder
Q160555    OFF97: Error Adding Blank Web Page to Binder
Q160578    OFF97: Tooltips Don't Appear in All Dialog Boxes
Q160608    OFF97: Some Binder Headers/Footers Are Not Printed
Q160756    OFF97: Presentations Don't Fill Entire Screen in Binder

Q161445    OFF97: Errors Appear When Dragging Files into a Briefcase
Q161469    OFF97: Errors Appear Inserting OLE Objects or Binder Sections
Q161470    OFF97: "Send To Microsoft Word" Unavailable in Binder
Q161739    OFF97: Sections Created by Unbind.exe not Readable on the Mac
Q162387    Article List: Microsoft Office 97 Components

Q162672    Off97: Visual Basic Help File for Microsoft Binder Available
Q163679    OFF97: Page Numbering Problem in Excel Binder Section
Q163859    OFF97: Error Double-Clicking File in 16-bit Mail
Q164522    OFF97: Compile Error Using Client Billing Template
Q164559    Blank Rows Deleted from MS Excel Section in Binder

Q165447    OFF97: Error Closing Binder when Visual Basic Editor Visible
Q166125    OFF97: Problems with Millennium and Mystique Video Cards

Microsoft Office Help

Q119825    Office Manager Help Topic Has Red Text Instead of Jump
Q131400    OFF: First Setup for Help Takes a Long Time to Run
Q133343    OFF: Dialog Box Appears Behind Help, Can't Activate Help
Q134742    Office: Using Startup Switches for Programs on Shortcut Bar
Q141177    Word List Dialog Box Is Hidden When You Click Find Tab

Q156268    OFF97: No Help Text Appears in Status Bar for Menu Items
Q156452    OFF97: Office Programs Require Virtual Memory
Q157233    OFF97: Two Instances of Same Program in Switch-to List
Q157414    OFF97: Cannot Dismiss Office Assistant With Keyboard
Q157955    OFF97: Can't Change Assistant When Free Disk Space is Low

Q158065    OFF97: Controlling How and When the Office Assistant Appears
Q159332    OFF97: Web Help does not Start Browser
Q160257    OFF97: Office Assistant Help Runs Search When Enter is Pressed
Q160598    OFF97: Error in ValuPack Help After Manually Starting Autorun
Q161141    OFF97: Invalid Page Fault When Using Office Assistant

Q161805    OFF97: Error Using Help Method with Microsoft Word 97
Q162387    Article List: Microsoft Office 97 Components
Q162763    How to Modify or Remove Microsoft Office Assistant Help
Q163028    OFF97: Office Resource Kit is not Available for Download

Microsoft Office Web Find Fast

Q141778    OFF: How to Find Technical Information About Office Products
Q159332    OFF97: Web Help does not Start Browser
Q165970    OFF97: Computer Slows When Find Fast Is Running

Microsoft Office Shortcut Bar

Q130584    OFF: Strange Result Using Quick View on Shortcut Bar Button
Q130847    Office Shortcut Bar Description and Features
Q130849    OFF: Toolbars Supplied with the Office Shortcut Bar
Q131399    OFF: Toolbar Folder Doesn't Appear in Shortcut Bar Folder
Q132982    OFF: MOM Toolbar Starts Newest Version Of Application

Q134267    OFF: Icons on Office Toolbar Display Generic Windows Icon
Q134742    Office: Using Startup Switches for Programs on Shortcut Bar
Q136163    Unable to Activate Office Shortcut Bar with ALT+TAB Keys
Q136164    Office: Shortcut Bar Is Not Started After Office Installation
Q136332    Office Component Buttons Not Displayed on Toolbar

Q136730    Office: Toolbar Buttons Appear as Question Marks
Q136732    Office: Toolbar Buttons Unexpectedly Appear and Disappear
Q136815    OFF7: Template Location in Shortcut Bar or Word Affects
           Programs
Q137040    OFF: "Can not access workgroup templates" with CD-ROM Drive
Q137261    OFF: Shortcut Icons on Shortcut Bar Start Wrong Program

Q138427    OSB: Answering No Cancels All Custom Selections
Q138887    OFF: Files in Templates Folder Behave as Templates
Q141775    OFF: Starting Office Shortcut Bar Makes Wallpaper Look Fuzzy
Q141776    Office: Office Shortcut Bar Does not Auto Hide When Floating
Q142523    OFF: Adding Toolbar to OSB Creates .tbb or .tmp Files

Q149580    Office Standard Settings May Reset After You Upgrade to Pro
Q149770    How to Unbind Sections in Office Binders
Q156447    OFF97: OSB Setup and Exiting Behavior Is Different
Q156838    OFF97: Button Images do not Appear on New Toolbar
Q156874    Errors Reading CD-ROM Drive When Starting Office Shortcut Bar

Q156887    OFF97: Button Displays Image of First Icon on OSB
Q156929    OFF97: OSB Buttons Move or Appear When Renamed
Q157205    OFF97: OSB Getting Results Book Not Available on NT 3.51
Q158915    OFF97: Remove All Doesn't Remove Shortcut Bar .Tmp Files
Q159606    OFF97: Error Starting Programs from Office Shortcut Bar

Q160208    Office: How to Rename Toolbars on the Office Shortcut Bar
Q160578    OFF97: Tooltips Don't Appear in All Dialog Boxes
Q160580    OFF97: Custom Toolbars on OSB Not Be Reset by Setup /y
Q161227    OFF97: OSB Customize Dialog Always on Top
Q161350    OFF97: Blank.pot Appears in New Office Document Dialog Box

Q161472    OFF97: No Graphics on "Getting Results" Web Page
Q161605    OFF97: OSB May Not Be Installed Upgrading with Typical Setup
Q162387    Article List: Microsoft Office 97 Components
Q162398    OFF97: First Aid 97 Causes Invalid Page Fault
Q163647    OFF97: Buttons on OSB Launch Quick View

Q165379    OFF97: Getting Results Book Opens in Internet Browser

Microsoft Office Assistant

Q155143    OFF97: One Assistant Character Installed With Complete Setup
Q156848    OFF97: Assistant Appears Twice in Office Assistant Gallery
Q157955    OFF97: Can't Change Assistant When Free Disk Space is Low
Q158065    OFF97: Controlling How and When the Office Assistant Appears
Q160257    OFF97: Office Assistant Help Runs Search When Enter is Pressed

Q160482    OFF97: Toolbar Animation Help Topic Is Not Available
Q161141    OFF97: Invalid Page Fault When Using Office Assistant
Q162079    XL97: How to Display a Custom Office Assistant Balloon
Q162387    Article List: Microsoft Office 97 Components
Q162420    OFF97: Office Assistant Not Removed in Maintenance Mode Setup

Q162426    Office Assistant Actor Files Not Removed During Remove All
Q162763    How to Modify or Remove Microsoft Office Assistant Help
Q162916    OFF97: Office Assistant Doesn't Appear
Q163027    OFF97: "Audio Compression" Needed for Office Assistant Sounds
Q164681    OFF97: Custom Office Assistant Balloon Cannot Be Dismissed

Microsoft Office Value Pack

Q156312    OFF97: Page Fault After Using Desktop Themes Control Panel
Q156835    OFF97: Complete Setup Doesn't Install All ODBC Drivers
Q157764    OFF97: Timex Wizard Setup Fails Under Windows NT
Q158747    OFF97: Problems with "Provide Feedback with Sound" Option
Q158915    OFF97: Remove All Doesn't Remove Shortcut Bar .Tmp Files

Q159561    OFF97: Description of the Microsoft Camcorder
Q159614    OFF97: Camcorder Stop Button Setting not Retained
Q159618    OFF97: Problems Replaying .avi Files Created by MS Camcorder
Q159751    OFF97: Error Enabling Feedback with Sound Option
Q160598    OFF97: Error in ValuPack Help After Manually Starting Autorun

Q160937    OFF97: Microsoft Camcorder Requires Microsoft Windows 95
Q160938    OFF97: Pointer Movement Problems Playing Camcorder Movie
Q160939    OFF97: Mouse Pointer Changes Shape During Camcorder Playback
Q161091    OFF97: Files Installed with Microsoft Camcorder 97
Q161092    OFF97: Toolbars Missing in Camcorder 97

Q161093    OFF97: Error Opening Camcorder .Avi File in Media Player
Q161119    OFF97: Low Memory Message When Recording in Camcorder
Q161138    OFF97: Camcorder Movie Appears Clipped When Played
Q161143    OFF97: Played Camcorder Movie Does Not Occupy Full Screen
Q162387    Article List: Microsoft Office 97 Components

Q162714    OFF97: Files Installed with the Data Access Pack
Q166451    OFF97: Microsoft Imager Removed by Microsoft Office 97 Install