OFF97: First Aid 97 Causes Invalid Page Fault

• Microsoft Excel 97 for Windows
• Microsoft Word 97 for Windows
• Microsoft PowerPoint 97 for Windows
• Microsoft Access 97
• Microsoft Office Binder 97 for Windows
• Microsoft Office Shortcut Bar 97 for Windows
• Microsoft FrontPage 97 for Windows
• Microsoft Greetings Workshop, versions 1.x, 2.x
• Microsoft Picture It!, versions 1.0, 2.0
• Microsoft Outlook 97
• Microsoft Creative Writer for Windows, version 2.0
• Microsoft Project 98 for Windows

SYMPTOMS

When you start any of the programs listed at the beginning of this article, you may receive the following error message:

   This program has performed an illegal operation and will be shut down.
   If the problem persists, contact the program vendor.

   <Program> caused an invalid page fault in module GDI32.DLL at
   0137:BFF3191C.

    -or-

   <Program> caused an invalid page fault in module KERNEL32.DLL at
   0137:BFF3191C.

    -or-

   <Program> caused an access violation fault in module GDI32.DLL at
   0137:BFF3191C.

    -or-

   <Program> caused an access violation fault in module SIWDLL32.DLL.

    -or-

   <Program> caused an invalid page fault in module QD98.DLL.

CAUSE

These problems may occur if CyberMedia First Aid 97, build 400, is installed on your computer.

WORKAROUND

To prevent these problems from occurring, obtain and install an updated version of First Aid 97 from CyberMedia.

Method 1: If You Have Internet Access

You can obtain the update from CyberMedia at the following Web address:

   http://www.cybermedia.com/products/firstaid/update97.html

To run the file after it has been downloaded, double-click its icon on the desktop.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Method 2: If You Do Not Have Internet Access

If you do not have Internet access, contact CyberMedia Technical Support at (310) 581-4700, ask for Customer Service, and request a copy of the First Aid 97 update disk. When you receive the disk, install the update using the instructions provided by CyberMedia.

NOTE: Microsoft does not provide support for either of these procedures. If you require assistance, contact CyberMedia.

For information about how to contact CyberMedia, query in the Knowledge Base for the following article:

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

STATUS

This problem occurs when you use the Microsoft products listed at the beginning of this article and CyberMedia First Aid 97, build 400. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

First Aid 97 is a utility package designed for use with Microsoft Windows 95. It provides such functionality as the ability to give your computer a "physical", prevent general protection faults and invalid page faults, and other functionality.

As of April 1997, there are four builds (versions) of First Aid 97: 400, 401, 402, and 403. To determine what build of First Aid 97 you have, follow these steps:

1. Insert the First Aid 97 compact disc (CD) into the CD-ROM drive on your computer.

2. When the CyberMedia First Aid 97 Setup dialog box appears, click "Explore this CD."

3. On the View menu in Windows Explorer, click Details.

4. Locate the file Setup.exe. Look at the date and time in the Modified column.

   Time      Build
   ---------------

   4:00 AM     400
   4:01 AM     401
   4:02 AM     402
   4:03 AM     403

First Aid 97 is manufactured by CyberMedia, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.