OFF97: Page Fault in MSO97 When PrintingLast reviewed: March 10, 1998Article ID: Q162411 |
The information in this article applies to:
SYMPTOMSWhen you click Print on the File menu in any of the programs listed at the beginning of this article, you may receive one of the following error messages.
If You Are Using Microsoft Word SR-1You receive the following error message:
Word cannot change printers. No printers installed. If You Are Using a Version of the Program Earlier Than SR-1You receive the following error message
Invalid Page Fault in MSO97.dlland the program stops responding (hangs), and the Print dialog box never appears.
CAUSEThis problem may be related to a conflict with the IBM Client Access/400 software that is used to connect Intel-based workstation computers to IBM AS/400 computers. Also note that other programs that modify the printers list may cause this problem.
RESOLUTIONTo resolve this problem, contact IBM to determine if you have the latest available patch. The latest service pack for Client Access is available at the following Web address:
http://www.as400.ibm.com/clientaccessThe third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information. IBM has confirmed that this behavior is a problem with Client Access software and that there is a patch that corrects this behavior. The information below was extracted Sept 22, 1997, and may have changed.
Windows 95 Latest Date Installed Target date /NT Mod Service Pack PTF File Date for Next Level PTF Number Available Service Pack V3R1M2 SF41904 08/01/97 02/05/97 09/30/97 V3R1M1 SF42350 08/29/97 12/13/96 11/26/97 V3R1M0 SF40785 05/30/97 08/12/97 Not planedTo temporarily work around this problem, remove or deactivate the IBM client Access/400 software. For additional information about how to contact IBM, please see the following articles in the Microsoft Knowledge Base:
ARTICLE-ID: Q65416 TITLE : Hardware and Software Third-Party Vendor Contact List, A-K ARTICLE-ID: Q60781 TITLE : Hardware and Software Third-Party Vendor Contact List, L-P ARTICLE-ID: Q60782 TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z STATUSThis problem occurs when you use the Microsoft products listed at the beginning of this article and IBM Client Access/400 software. The SR-1 versions of these products correct the hanging problem. To completely correct this problem, you must obtain the patch described in the "Resolution" section of this article.
MORE INFORMATIONThe third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
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Additional query words: SR1 release1 8.0 word8 word97 IPF AS400
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