Microsoft Office Articles Available by Fax or E-Mail: Setup

 Last reviewed: February 26, 1998
Article ID: Q162415
The information in this article applies to:
  • Microsoft Office 97 for Windows

SUMMARY

This article shows you how to obtain support information from the Microsoft Knowledge Base by e-mail or by fax. If you are currently viewing this article on the World Wide Web, this information may not pertain to you.

MORE INFORMATION

The "Article Listing" section of this article includes a subset of Knowledge Base articles about installing Microsoft Office 97. Use the instructions in the "Ordering Articles by E-Mail or by Fax" section of this article to order items from this list.

Note that because Microsoft Technical Support is constantly adding new information to the Knowledge Base, not all articles are listed here. For this reason, you may want to look on the Web to find the information you are looking for. Microsoft Technical Support on the Web is located at the following address on the World Wide Web: 

   http://support.microsoft.com/support/default.asp

ORDERING ARTICLES BY E-MAIL OR BY FAX

Ordering an Article by E-Mail

To have an article from the list sent to you in e-mail, send a message to "mshelp@microsoft.com" (without the quotation marks), and use the Article ID in the subject line of the message, as in the following example: 

     TO: mshelp@microsoft.com
     SUBJECT: Q119591
For more information about how to order an article by e-mail, send an e- mail message to the following e-mail address: 

   mshelp@microsoft.com

Ordering an Article over the Phone and Having It Sent to a Fax Machine

To have an article sent to a fax machine, use the Microsoft FastTips System. Microsoft FastTips is available 24 hours a day, 7 days a week, from a touch-tone telephone. To order items from this article list, first note the five- to six-digit number of the Article ID shown for each item, and then follow these steps:

  1. Dial the toll-free FastTips number: 

          (800) 936-4100

  2. When prompted, select the appropriate number for the product you are using (for example, for Microsoft Word, select 2).

  3. When prompted, select the version of the product that you are using.

  4. From the "FastTips Main Menu," select 1 to place a FastTips catalog order.

  5. At the "to order items from your catalog" prompt, select 1.

  6. When prompted with the "at the tone, enter the item ID number followed by the pound key" message, enter the Article ID number from the following list and press # (use the numbers following "Q," but do not include "Q"). 

          NOTE: You can order up to five items at a time.

  7. When prompted, select the fax option and enter your three-digit area code and seven-digit fax number.

  8. When you're finished ordering, hang up.

If you have problems receiving a fax, please call the FastTips Hotline at (425) 635-3199.

ARTICLE LISTING

ARTICLE ID ARTICLE TITLE

Microsoft Office for Windows Setup

Q117475    Different Options Selected in Office Than in Application Setup
Q11763     Office: Can't Remove Office Application Using Office Setup
Q120802    Office: How to Add/Remove a Single Office Program or Component
Q121626    Office: Err Msg: "Cannot Run MSInfo"
Q121628    MSAPPS Shared Applications Always Installed Locally

Q123149    Office CD ROM: Serial Number Changes with Each Install
Q123434    Multiple Entries in Lotus Notes Import/Export List
Q130581    OFF: Setup Fails from a Shared Location
Q130849    OFF: Toolbars Supplied with the Office Shortcut Bar
Q133161    Maintenance Mode Setup Does Not Remove Shared Programs

Q133274    OFF7: Setup "Remove All" Doesn't Remove All Files
Q134267    OFF: Icons on Office Toolbar Display Generic Windows Icon
Q134268    OFF7: Inconsistent Default File Locations Under Windows NT
Q134745    OFF: Add/Remove Does Not Remove Shared Applications
Q135650    Office Custom.dic File Located in Windows Msapps\Proof Folder

Q135653    Office:  Default Custom Installation Same as Typical
Q136164    Office: Shortcut Bar Is Not Started After Office Installation
Q136542    Office Setup Is Allowed to Continue When Low on Disk Space
Q136717    OFF7: Files Installed with Typical (No Data Map) Installation
Q137040    OFF: "Can not access workgroup templates" with CD-ROM Drive

Q137102    OFF: Templates on Shared Installation with Long Filenames
Q138010    Office Only Runs on Intel-Based Computers
Q138281    Office Setup Remove All Does Not Remove Registry Tree
Q138382    Office: Add/Remove Fails Due to Invalid Path
Q138491    How to Reinstall Clip Art in Microsoft Office

Q138891    OFF: "Setup Could Not Remove the File" in Maintenance Mode
Q139024    OFF: Extract Command Copies Cabinet File Structure
Q139418    Office: Can't Run Quiet Mode Workstation Installation from CD
Q139883    Office Setup Returns Incorrect Amount of Free Disk Space
Q139973    Office: Professional Edition Setup Leaves Standard STF File

Q141012    Find Fast Does Not Index Password Protected Files
Q141774    OFF: There Is Insufficient Memory or Disk Space to Run Setup
Q142527    How to Bypass Microsoft Office Maintenance Mode Setup
Q143049    Windows NT CPS Utility Doesn't Duplicate Office Correctly
Q149580    Office Standard Settings May Reset After You Upgrade to Pro

Q156042    OFF97: Microsoft Office 97 System Requirements
Q156199    OFF97: Clicking "Remove All" During Setup Removes Inbox Icon
Q156312    OFF97: Page Fault After Using Desktop Themes Control Panel
Q156352    OFF97: Setup Adds Info to PATH Variable in Autoexec.bat
Q156444    OFF97: Service Pack Requirements for Windows NT Workstation

Q156447    OFF97: OSB Setup and Exiting Behavior Is Different
Q156455    OFF97: "Setup Is Updating Your System" Appears to Hang Setup
Q156456    OFF97: Change in Default Setup Location for MS Office
Q156815    OFF97: Admin Setup Reports Not Enough Free Space
Q156817    OFF97: Setup Overwrites Office 95 Start Menu Items

Q156818    OFF97: Internet Explorer 2.0 Required in Windows NT 3.51
Q156819    OFF97: Removing MS Exchange Breaks MS Outlook
Q156835    OFF97: Complete Setup Doesn't Install All ODBC Drivers
Q156848    OFF97: Assistant Appears Twice in Office Assistant Gallery
Q156877    OFF97: Name and Organization Boxes Blank During Setup

Q156944    OFF7: Setup Hangs on NT 4.0 Server With IIS Running
Q157022    OFF97: Setup Fails if Network Share Name Contains a Space
Q157030    OFF97: Change Directory Unavailable for Office Tools
Q157046    OFF97: Sounds Not Supported on Windows NT 3.51
Q157490    OFF97: Templates Missing from Binder Add Section Dialog Box

Q157764    OFF97: Timex Wizard Setup Fails Under Windows NT
Q158069    OFF97: Products That Qualify for the Office Upgrade
Q158098    OFF97: Setup May Remove Older Components
Q158245    OFF97: Shared Apps Removed From Msapps Folder
Q158281    OFF97: How to Use Custom STF Files with MS Office 97 Setup

Q158542    OFF97: Clip Gallery Takes a Long Time to Start
Q158650    OFF97: Error When Using Online Registration
Q158658    OFF97: How to Completely Remove Microsoft Office 97
Q158704    OFF97: Disk Space Requirements for Microsoft Office 97
Q158705    OFF97: How to Disable the Find Fast Indexer

Q158747    OFF97: Problems with "Provide Feedback with Sound" Option
Q158915    OFF97: Remove All Doesn't Remove Shortcut Bar .Tmp Files
Q159527    OFF97: Can't Install Visual FoxPro or Microsoft Office 7.0
Q159723    OFF97: Problems Fixed by Service Pack 2 for Windows NT 4.0
Q159803    OFF97: How to Install Program Shortcuts to a Folder

Q159825    OFF97: Remove All Removes Mail Options from Internet Explorer
Q160025    OFF97: User Information Does not Display in Help About Window
Q160029    OFF97: Bookshelf Missing From Custom Setup Dialog Box
Q160044    OFF97: Clicking "Remove All" In Setup Leaves Some Files
Q160049    OFF97: How to Obtain Microsoft Office 97 on Floppy Disks

Q160062    OFF97: Convdsn.exe/Msvcirt.dll Error During Setup
Q160221    OFF97: MSGraph Installed if PowerPoint Is Selected
Q160530    OFF97: Networks Supported by Microsoft Office 97
Q160580    OFF97: Custom Toolbars on OSB Not Be Reset by Setup /y
Q160937    OFF97: Microsoft Camcorder Requires Microsoft Windows 95

Q161242    OFF97: Setup Program Fails to Run in Maintenance Mode
Q161350    OFF97: Blank.pot Appears in New Office Document Dialog Box
Q161487    OFF97: Contents of Relnotes.doc for the NIW
Q161508    OFF97: Location of Template and Wizard Files
Q161555    OFF97: Removing Templates Removes Modified Database Files

Q161605    OFF97: OSB May Not Be Installed Upgrading with Typical Setup
Q161613    OFF97: Files Installed with the Data Access Component
Q161689    OFF97: Error Messages Appear When You Install Extra Clipart
Q161723    OFF97: Cannot Find MSO97.DLL Starting Program
Q161819    OFF97: How To Install Bookshelf Basics to an Admin Install

Q161977    OFF97: ODBC Control Panel Fails After Installing IIS 2.0
Q162023    OFF97: Errors Restarting After Run From Server Install
Q162048    OFF97: How to Force Installation of All Office Assistants
Q162295    OFF97: Err Msg: "Bdrintl.dll Was Unable to Register Itself"
Q162380    OFF97: Setup Performs Typical Installation by Default

Q162414    OFF97: Errors Installing Microsoft Office with CleanSweep
Q162415    Article List: Microsoft Office 97 Setup
Q162426    Office Assistant Actor Files Not Removed During Remove All
Q162627    OFF97 Err Msg: "Vbe.dll Was Unable to Register Itself"
Q162714    OFF97: Files Installed with the Data Access Pack

Q162758    OFF97: Files Installed with Run From Network Server
Q162784    Reinstalling Graphic Import Filters using the Office 97 Setup
Q162795    OFF97: NIW Add Files Dialog Box Displays Only 16 Files
Q162796    OFF97: Setup Error 932 After Modifying STF File
Q162914    OFF97: How to Configure Setup to Install Extra Clip Art

Q162918    OFF97: Text in Setup Billboards Appears Incorrectly
Q162936    OFF97 Setup: Banyan Vines Patch Available
Q163125    OFF97: "Error Reading CD-ROM"/Blue Screen During Setup
Q163126    OFF97: Upgrade Setup Doesn't Recognize Corel 7 CD-ROMs
Q163260    OFF97: "One or More of the Setup Files Are Missing" Error

Q163272    OFF97: Can't Use MS Fax After Removing Windows Messaging
Q163275    OFF97: Macro Virus May Be Detected in WWINTL32.DLL
Q163277    OFF97: Setup Error 168 or Tahoma Font is Not Present Error
Q163493    OFF97: "Insufficient Memory or Disk Space" Setup Error
Q163776    OFF97: IE Shortcut Installs Correct Version 3.01

Q163820    OFF97: Setup Error with UNC Path as Working Directory
Q164163    OFF97: Errors Running Setup After "Run From CD" Installation
Q164165    OFF97: Mci.vbx/Picclip.vbx Error with Kinko's Compact Disc
Q164220    OFF97: Windows Registry Entries Remain After Remove All
Q164371    OFF97: Shared Components Deleted with Local Installation

Q164373    OFF97: My Documents Folder Automatically Created in NT 3.51
Q164536    OFF97: Default Documents Folder Is Not Changed by NIW
Q164921    Mso97.dll and Mso7enu.dll Errors Appear When Starting a Program
Q165257    OFF97: Normal.dot File Is Removed When You Remove Office 97
Q165571    OFF97: How to Configure Setup.stf to Exclude Outlook

Q165696    OFF97: How to Configure Setup.stf to Exclude Photo Editor
Q165782    OFF97: Cannot Use Quiet Mode to Install ValuPack Components
Q165812    OFF97: Photo Editor Is Not Installed by the ValuPack
Q165861    OFF97: Automation Error After Using RegClean 3.0 or 4.0*
Q165955    OFF97: How to Configure Setup to Exclude WordMail
*The RegClean utility is being updated. The new and improved utility will be available for download by Friday, March 13, 1998. 

Q166012    OFF97: How to Configure Setup.stf to Exclude Microsoft Access
Q166070    OFF97: How to Configure Setup.stf to Exclude Find Fast
Q166303    OFF97: Office Startup Shortcut May Not Be Installed
Q166451    OFF97: Microsoft Imager Removed by Microsoft Office 97 Install

Microsoft Office Upgrade Setup

Q123149    Office CD ROM: Serial Number Changes with Each Install
Q139973    Office: Professional Edition Setup Leaves Standard STF File
Q149580    Office Standard Settings May Reset After You Upgrade to Pro
Q158098    OFF97: Setup May Remove Older Components
Q158245    OFF97: Shared Apps Removed From Msapps Folder

Q158704    OFF97: Disk Space Requirements for Microsoft Office 97
Q160062    OFF97: Convdsn.exe/Msvcirt.dll Error During Setup
Q160530    OFF97: Networks Supported by Microsoft Office 97
Q161928    OFF97: Microsoft Office 97 Technology Guarantee Coupon
Q162415    Article List: Microsoft Office 97 Setup

Q162918    OFF97: Text in Setup Billboards Appears Incorrectly
Q162936    OFF97 Setup: Banyan Vines Patch Available
Q163125    OFF97: "Error Reading CD-ROM"/Blue Screen During Setup
Q163126    OFF97: Upgrade Setup Doesn't Recognize Corel 7 CD-ROMs
Q163167    OFF97: Organization Chart 2.0 Does Not Run After Upgrade

Q165782    OFF97: Cannot Use Quiet Mode to Install ValuPack Components

Microsoft Office Run from Network Server Setup

Q158704    OFF97: Disk Space Requirements for Microsoft Office 97
Q160025    OFF97: User Information Does not Display in Help About Window
Q160062    OFF97: Convdsn.exe/Msvcirt.dll Error During Setup
Q160530    OFF97: Networks Supported by Microsoft Office 97
Q161242    OFF97: Setup Program Fails to Run in Maintenance Mode

Q162023    OFF97: Errors Restarting After Run From Server Install
Q162048    OFF97: How to Force Installation of All Office Assistants
Q162380    OFF97: Setup Performs Typical Installation by Default
Q162415    Article List: Microsoft Office 97 Setup
Q162758    OFF97: Files Installed with Run From Network Server

Q162796    OFF97: Setup Error 932 After Modifying STF File
Q162918    OFF97: Text in Setup Billboards Appears Incorrectly
Q162936    OFF97 Setup: Banyan Vines Patch Available
Q164373    OFF97: My Documents Folder Automatically Created in NT 3.51
Q164921    Mso97.dll and Mso7enu.dll Errors Appear When Starting a Program

Microsoft Office Administrative Setup

Q121628    MSAPPS Shared Applications Always Installed Locally
Q158704    OFF97: Disk Space Requirements for Microsoft Office 97
Q160530    OFF97: Networks Supported by Microsoft Office 97
Q161472    OFF97: No Graphics on "Getting Results" Web Page
Q161689    OFF97: Error Messages Appear When You Install Extra Clipart

Q161819    OFF97: How To Install Bookshelf Basics to an Admin Install
Q162023    OFF97: Errors Restarting After Run From Server Install
Q162048    OFF97: How to Force Installation of All Office Assistants
Q162380    OFF97: Setup Performs Typical Installation by Default

Q162796    OFF97: Setup Error 932 After Modifying STF File
Q162918    OFF97: Text in Setup Billboards Appears Incorrectly
Q162936    OFF97 Setup: Banyan Vines Patch Available
Q163493    "Insufficient Memory or Disk Space" Setup Error
Q165782    OFF97: Cannot Use Quiet Mode to Install ValuPack Components

Microsoft Office Local Setup

Q123149    Office CD ROM: Serial Number Changes with Each Install
Q135022    OFF: Can't Run Spelling Checker After Removing Another Program
Q136480    OFF97:OFF: Autorun Feature on Office CD Doesn't Run
Q139973    OFF97:Office: Professional Edition Setup Leaves Standard STF
           File
Q149580    OFF97:Office Standard Settings May Reset After You Upgrade to
Pro

Q158704    OFF97: Disk Space Requirements for Microsoft Office 97
Q160062    OFF97: Convdsn.exe/Msvcirt.dll Error During Setup
Q160530    OFF97: Networks Supported by Microsoft Office 97
Q161242    OFF97: Setup Program Fails to Run in Maintenance Mode
Q161508    OFF97: Location of Template and Wizard Files

Q162295    OFF97: Err Msg: "Bdrintl.dll Was Unable to Register Itself"
Q162415    Article List: Microsoft Office 97 Setup
Q162627    OFF97 Err Msg: "Vbe.dll Was Unable to Register Itself"
Q162796    OFF97: Setup Error 932 After Modifying STF File
Q162918    OFF97: Text in Setup Billboards Appears Incorrectly

Q162936    OFF97 Setup: Banyan Vines Patch Available
Q164373    OFF97: My Documents Folder Automatically Created in NT 3.51
Q164921    Mso97.dll and Mso7enu.dll Errors Appear When Starting a Program
Q165782    OFF97: Cannot Use Quiet Mode to Install ValuPack Components

Additional query words: 8.00 OFF97
Keywords : offadmin offlocal offrfs offupgrade OffWinSetup kbsetup kbtlc
Version : WINDOWS:97
Platform : WINDOWS
Issue type : kbref

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 26, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.