OFF97: Office Assistant Not Removed in Maintenance Mode SetupLast reviewed: April 8, 1997Article ID: Q162420 |
97
WINDOWS
kbsetup kbtool
The information in this article applies to:
SYMPTOMSAfter you use maintenance mode Setup to remove the Office Assistant, it still appears when you start Microsoft Office.
CAUSEThe Office Assistant is a shared application and will not be removed until all the supporting applications (clients) are removed. The Office Assistant clients are Microsoft Excel, Microsoft Access, Word, the Office Shortcut Bar (OSB), Binder, Outlook, and PowerPoint.
WORKAROUNDTo prevent the Office Assistant from reappearing, you must remove all .act files from the following location on your hard disk:
<drive>:\Program Files\Microsoft Office\Office\ActorsThe Actors folder may contain several .act files if you have changed your Office assistant character.
MORE INFORMATIONThe following Office Assistant files are installed in the \Office\Actors folder:
Clippit.act Dot.acp Genius.acp Hoverbot.acp Logo.acp Mnature.acp Powerpup.acp Scribble.acp Will.acpNote that the Clippit character file has the .act (actor) extension because it is the default character used for the Office Assistant. The other eight files that are installed have the .acp (preview) extension which allows you to preview these characters on the Gallery tab of the Office Assistant dialog box. When you change the Office Assistant character, the .act file for that character replaces the .acp file in the \Office\Actors folder. The previous character's file remains an .act file; it does not change to an .acp file. For additional information, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q155143 TITLE : OFF97: One Assistant Character Installed With Complete Setup |
KBCategory: kbsetup kbtool
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |