OFF97: "Error Reading CD-ROM"/Blue Screen During SetupLast reviewed: February 4, 1997Article ID: Q163125 |
The information in this article applies to:
SYMPTOMSWhen you run the Microsoft Office 97 Setup program, the screen turns blue and you receive an error message similar to the following:
Error Reading CD-ROM in Drive D: Please Insert CD-ROM OFFICE97PRO With Serial Number FC09-7628 in Drive D: If the CD-ROM is still in the drive, it may require cleaning. Press ENTER for OK or ESC to Cancel: OK CAUSEThis problem may occur if all of the following conditions are true:
RESOLUTION
Turn Off Auto Insert NotificationTo prevent this problem from occurring, turn off the Auto Insert Notification feature for the CD-ROM drive before you run Microsoft Office 97 Setup. To do this:
Run Microsoft Office 97 SetupAfter your computer restarts, run the Microsoft Office 97 Setup program. If you receive the "Upgrade Check - Hard Disk Search Failed" dialog box, perform the following steps:
Reset Auto Insert NotificationAfter Microsoft Office 97 Setup is complete, you may want to reset the Auto Insert Notification feature for the CD-ROM drive. To do this, follow the same steps shown in the "Turn Office Auto Insert Notification" section, but click to select the Auto Insert Notification check box in step 5.
STATUSThis behavior is by design of the Auto Insert Notification feature in Microsoft Windows 95. NOTE: This problem has not been observed to occur in Microsoft Windows NT, versions 3.51 and 4.0.
MORE INFORMATIONWhen you place a compact disc in the CD-ROM drive while running Microsoft Windows 95, the Auto Insert Notification feature checks the compact disc for an Autorun.inf file. If Windows 95 finds the Autorun.inf file on the compact disc, programs listed in that file run automatically. This may cause problems if you remove the Microsoft Office 97 compact disc during the Office 97 Setup, and insert a different compact disc into the CD- ROM drive. The problems may occur because the Microsoft Office 97 Setup program is unable to read its own Setup.exe file from the newly inserted compact disc.
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KBCategory: kbsetup kbprb
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