OFF97: Can't Use MS Fax After Removing Windows MessagingLast reviewed: April 22, 1997Article ID: Q163272 |
The information in this article applies to:
SYMPTOMSYou may receive the following error message
Error Starting Program A required .DLL file, MAPI32.DLL, was not found.when you click Start, point to Programs, point to Accessories, point to Fax, and click either Compose New Fax or Request A Fax. This problem occurs even though Microsoft Fax is installed on your computer.
CAUSEThis problem may occur if all of the following conditions are true:
WORKAROUNDTo prevent this problem from occurring, click Keep when you are prompted to remove the Windows Messaging shared component. If you have already removed Windows Messaging and the problem described above occurs when you attempt to use Microsoft Fax, perform the following steps to remove and reinstall Microsoft Fax:
NOTE: If you removed it in step 3, you may need to reinstall The Microsoft Network online service, using either your Windows 95 diskettes or compact disc or your Microsoft Network compact disc.
STATUSMicrosoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATIONWhen you run the Microsoft Office 97 Setup program in maintenance mode and choose to remove Microsoft Outlook 97 from your computer, the Setup program prompts you to remove the Windows Messaging shared component. If you click Remove, the Setup program removes all files related to Windows Messaging, including Mapi32.dll, from the computer's hard disk. However, because Microsoft Office 97 includes newer Windows Messaging shared components than are included with Microsoft Windows 95, if you remove the shared components, you may cause problems in other programs that use them. Also, when you remove Windows Messaging, the Setup program does not modify certain keys in the computer's registry that indicate whether or not Windows Messaging files are installed. Because of this, the Windows Setup tab in the Add/Remove Programs Properties dialog box may indicate that Windows Messaging files are still installed on your computer, even though they actually are not.
|
Additional query words: 97 OFF97
© 1998 Microsoft Corporation. All rights reserved. Terms of Use. |