OFF97: Error Double-Clicking File in 16-bit MailLast reviewed: March 2, 1998Article ID: Q163859 |
The information in this article applies to:
SYMPTOMSIn a 16-bit version of Microsoft Mail for Windows, if you double-click a document that is created in any of the Office programs listed at the beginning of this article, you may receive the following error message
Microsoft Mail The application for the attached file '<filename>' (or one of its components) could not be found.where <filename> is the name of the file you are double-clicking.
CAUSEThis problem occurs because 16-bit versions of Microsoft Mail cannot read long file names that are stored in the Microsoft Windows registry. When you double-click a document that is attached to a message, Microsoft Mail searches the registry for the path to the program that created the document so that Microsoft Mail can start the program. If the path to the program contains any long file names (for example, C:\Program Files\Microsoft Office\Office), Microsoft Mail cannot start the program, and you receive the error message described in this article. Note that this problem may also occur when you double-click documents in other 16-bit programs, for example, Lotus cc:Mail. However, the error message you receive is different.
WORKAROUNDYou can prevent this problem from occurring by removing and then reinstalling Microsoft Office 97 by using the following steps:
MORE INFORMATIONWhen you double-click a document (for example, a Microsoft Excel workbook) in a 16-bit version of Microsoft Mail, Microsoft Mail searches for the path to Microsoft Excel in a registry key similar to the following:
HKEY_CLASSES_ROOT\Excel.Sheet.8\shell\Open\commandIf the path in the "(Default)" key contains a long file name, you may not be able to open the document by double-clicking it in Microsoft Mail. The following is an example of a path that contains long file names:
C:\Program Files\Microsoft Office\Office\excel.exe /eIf you follow the steps in this article to remove and reinstall Microsoft Office 97, the paths stored in the registry are rewritten so that they do not contain any long file names. The following is an example of a path that does not contain long file names:
C:\PROGRA~1\MICROS~1\Office\excel.exe /eNOTE: Although the two paths appear to be different, they are the same. This process does not affect the functionality of Microsoft Office 97 programs.
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Additional query words: 97 OFF97 XL97 WORD97 ACC97 PPT97 msmail binder
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