Form Fields Are Missing When Recipient Is Not Using WordMail

• Microsoft Office 97 for Windows
• Microsoft Outlook 97
• Microsoft Word 97 for Windows

SYMPTOMS

If you use WordMail as your e-mail editor and you send a message that contains a form field, such as a drop-down list form field, the form field and its result fail to appear if you send the message to a recipient who is not using WordMail.

WORKAROUND

To work around this behavior, use one of the following methods.

Method 1: Use Word as Your E-Mail Editor

To see form fields in a e-mail message that you receive, select the "Use Microsoft Word as the e-mail editor" option, and then reopen the mail message. To do this, the following steps:

1. Start Microsoft Outlook.

2. On the Tools menu, click Options.

3. Click the E-mail tab, click to select the “Use Microsoft Word as the e-mail editor” check box, and then click OK.

Method 2: Attach the Document to the Mail Message

To prevent the form fields and results from disappearing when you send the form to a user who is not using WordMail, send the form as an attached document.

MORE INFORMATION

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162222
   TITLE     : OL97: Contents of the Olreadme.txt Readme File