OFF97: Office Startup Shortcut May Not Be Installed

• Microsoft Office 97 for Windows

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you run the Microsoft Office 97 Setup program, the Office Startup shortcut may not be installed in the Windows\Start Menu\Programs\Startup folder.

CAUSE

This problem may occur when all of the following conditions are true:

• You install Microsoft Office 97.

  -and-

• You then run the Microsoft Office 97 Setup program and click Remove All to remove Office in a maintenance mode installation.

  -and-

• You run the Microsoft Office 97 Setup program again.

   HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Common\InstallRoot

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows 95. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

To work around this problem, use the following steps:

1. Run the Microsoft Office 97 Setup program and click Remove All in the first maintenance mode dialog box that appears.

2. On the Start menu, click Run. Type "regedit" (without the quotation marks) and click OK.

3. Remove the "OfficeBin" value from the following registry key:

         HKEY_LOCAL_MACHINE\Software\Microsoft\Office\8.0\Common\InstallRoot
   

4. Run the Microsoft Office 97 Setup program to reinstall Office.

NOTE: The Office Startup shortcut is not installed if you fail to remove Office. For example, if you installed Microsoft Office 97, removed the registry value in step 2, and then clicked Reinstall during a maintenance mode installation, the Office Startup shortcut is not installed.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

By default, the Office Startup shortcut is installed in the following folder:

   Windows\Start Menu\Programs\Startup

   Windows\Profiles\<username>\Start Menu\Programs\Startup

   C:\Program Files\Microsoft Office\Office\OSA.EXE –b

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